Associate Banker

Responsibilities

• Deliver exceptional service to BMO customers and prospects, identify customer needs and provide advice and guidance regarding financial solutions that are in the best interests of customers.
• Collaborate with BMO partners to identify referral opportunities that further grow the customer’s relationship with BMO beyond personal banking.
• Welcome and guide customers as they walk into the branch lobby, offer advice on available digital and self‑serve options to make banking easy, simple, and fast.
• Lead lobby conversations about banking services, recommend alternative channels, and provide personal banking and investment advice.
• Meet customer transaction‑based needs with seamless execution.
• Review customer profiles and engage customers in needs‑based conversations to identify opportunities and address everyday banking and credit card needs.
• Contribute to meeting branch business results and the overall customer experience.
• Support operational activities such as inventory management, escalated service requests, follow‑up on customer applications, filing, opening and closing activities.
• Act as a key member of a collaborative and versatile branch and market team.
• Probe to understand customer personal banking and credit card needs, integrate marketing promotions into conversations to provide strategic advice.
• Organize work information to ensure accuracy and completeness.
• Take initiative to find creative approaches that make each customer’s experience personal.
• Look for ways to contribute to the ongoing improvement of the overall customer experience.
• Contribute to business results and overall experience delivered.
• May work at multiple branches or through various channels; work schedule may vary by week.
• Follow through on risk and compliance processes and policies to safeguard customers’ assets, maintain privacy, and act in their best interest.
• Keep current with the wider financial services marketplace, legal and regulatory environment, and uphold the highest ethical requirements of the industry.
• Maintain current knowledge of personal banking products, practices, and trends and integrate them into conversations.
• Identify and report suspicious patterns of activity related to money laundering.
• Comply with legal and regulatory requirements for the jurisdiction.
• Protect the bank’s assets in compliance with all regulatory, legal, and ethical requirements.
• Complete complex and diverse tasks within given rules and limits.
• Analyze issues and determine next steps; escalates as required.
• Broader work or accountabilities may be assigned as needed.
• Take measured risks while protecting the bank by applying the Risk Management Framework in the execution of your role, in line with the Risk Culture and approved Risk Appetite, making sound and risk‑informed decisions that align with business strategy.

• Typically 1–2 years of relevant experience and/or certification in a related field desirable or an equivalent combination of education and experience.
• Canada only:
  Registration to sell investment products completed or in progress, completed within 12 months, as appropriate for the jurisdiction.
• Confidence and experience using social media, tablets, smartphones, online tools, and applications.
• Some experience in a consultative customer service or sales role, with a drive to deliver a personal customer experience.
• Basic knowledge of specialized sales and business banking solutions to refer to specialists.
• Passionate commitment to helping customers.
• Drive to deliver a personal customer experience.
• Focus on results and ability to thrive in a consultative sales and team‑based environment.
• Resourceful self‑starter with courage and confidence to approach customers.
• Readiness to collaborate and work in different capacities as part of a team.
• Strong interpersonal skills, including building rapport and connections with customers.
• Aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
• Basic specialized knowledge.
• Verbal and written communication skills – Good.
• Organization skills – Good.
• Collaboration and team skills – Good.
• Analytical and problem‑solving skills – Good.

$41,714.00…