Part Time Consumer Banker ; Joliet

The Consumer Banker will work with existing FFB clients and prospect for new FFB clients to deepen client relationships by both booking business directly and by referring, as appropriate, to internal business partners such as Mortgage, Wealth, Small Business Banker Commercial, and Treasury Management.

• Perform necessary functions to open accounts and perform maintenance.
• Run a teller drawer as deemed necessary by management.
• Support client engagement through active calling, client conversations, and follow‑up.
• Daily activities that align with The First Financial Bank Experience (FFB Experience), including but not limited to partnering with appropriate internal constituencies to bring the appropriate level of expertise to the client, whether it is service or solution related.
• Ensure client follow‑up calls are conducted in the proper time frame.
• Maintain all operational and risk‑management standards.
• Other duties as assigned to assist clients transact business within the branch, drive‑thru, by phone and email.
• Model the way for peers and coworkers aligned with First Financials Mission and Values.
• Adhere to all compliance and regulatory procedures.
• Function as the client’s personal trusted advisor by adding value and building deep client relationships using the First Client Conversation Model.
• Participate and lead in the First Financial Bank Experience by being active in site center huddles and meetings to support sales and service activities.
• Consistently meet or exceed sales, service and referral goals set by management, collaborating effectively as a team, the District and with lines of business to help clients meet their dedicated financial needs.
• Provide digital assistance and service for clients establishing or needing support in utilizing the bank’s online offering.
• Stay informed and up to date on all bank products, processes and procedures, especially those that are most complex.

• 2‑3 years of client service experience in a retail environment.
• 2‑3 years of sales and service experience with a proven record of achieving sales and service goals in a retail environment.
• High school diploma or GED required.
• Associate’s degree and/or equivalent work experience in sales preferred.
• Possesses strong sales skills.

Ability to serve a wide variety of client needs according to bank policy and procedures.

None.

• Occasionally lifts and carries up to 20 lbs.
• Frequently lifts and carries up to 10 lbs.
• Frequently sits, stands, walks and drives.

The associate is responsible for meeting all compliance requirements imposed on First Financial Bank by state and federal law and regulation, as well as all related First Financial Bank policies and procedures. This includes all Bank Secrecy Act, Anti‑Money Laundering, OFAC and Suspicious Activity reporting requirements, as well as all other lending and deposit compliance requirements.

• Client Conversation Workshop
• Transaction Processing & Regulatory Understanding
• Consumer Banking Certification:
  Business Management Tool
• Consumer Deposit Certification:
  Regulatory, Risk, Legal & Fraud
• Consumer Lending Certification:
  Loan Application and Communication
• Consumer Lending Certification:
  Regulatory, Risk, Legal & Fraud

$18.00–$20.19 per hour

We have relevant, thoughtful benefits and programs that support every aspect of our associates’ holistic wellbeing. Please review our Benefits Guide.

All roles are incentive eligible with the exception of Co‑Op, Intern, or Student positions.

It is our policy to not discriminate against any individual in violation of federal, state, and local laws as it relates to age, race, color, religion, national origin, sex, marital status, pregnancy, gender identity, disability, sexual orientation, genetic information, veteran/military service, or any other characteristic protected by law.

We are an E‑Verify employer.