Tax and Insurance Escrow Specialist

Job Description

We are looking for a detail-oriented Tax and Insurance Escrow Specialist to support mortgage servicing operations in northwest suburbs of Chicago, Illinois. In this role, you will help manage tax, insurance, flood, and escrow activities while keeping loan information accurate and up to date. The ideal candidate brings strong servicing knowledge, sound judgment, and a service-focused approach when working with borrowers, vendors, clients, and internal teams.

Responsibilities:

• Manage property tax, insurance premium, and other escrow-related disbursements with accuracy and timeliness.
• Review exception reporting for tax, insurance, flood, and escrow items, then take appropriate action to resolve outstanding issues.
• Update servicing platforms with current tax, insurance, flood, and escrow information to maintain complete and accurate loan records.
• Examine tax bills, insurance documents, renewal notices, cancellations, and related correspondence and apply necessary account updates.
• Communicate with borrowers, insurance representatives, taxing authorities, vendors, and clients to gather documentation and clear pending matters.
• Assist with annual escrow analysis, borrower notices, and ongoing account maintenance activities tied to escrow administration.
• Handle lender-placed insurance tasks in accordance with client expectations and departmental standards.
• Monitor non-escrow loans for tax and insurance compliance and follow up when coverage or payment exceptions arise.
• Prepare reports, written correspondence, and account documentation while recording interactions and supporting quality review efforts.

• At least 3 years of experience in mortgage servicing, escrow operations, tax and insurance administration, banking operations, financial services, or a closely related field.
• Practical knowledge of loan administration, mortgage servicing, mortgage lending, mortgage operations, and escrow processing.
• Ability to follow established procedures, documented workflows, investor guidelines, and client-specific servicing requirements.
• Strong written and verbal communication skills with a consistent customer-focused approach.
• Solid organizational skills and attention to detail when managing multiple tasks and deadlines.
• Proficiency with Microsoft Outlook, Word, and Excel.
• Bilingual English and Spanish skills are a plus.