Quality Assurance Reviewer at State of Illinois Joliet, IL

Job Requisition  Opening Date:07/28/2026 Closing Date:08/10/2026

Agency:
Department of Human Services Class

Title:

PUBLIC AID QUALITY CTRL REVIEWER (35892) Skill Option:
None Bilingual Option:
Salary:
Anticipated Salary: $5,834 - $8,307 per month ($70,008 - $99,684 per year) Job Type: Salaried Category:
Full Time County:
Will Number of Vacancies: 1 Bargaining Unit Code: RC062 Technical Employees, AFSCME Merit Comp Code:

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position. While not required,a Resume/Curriculum Vitae (CV) is recommended. When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility.

Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended. All applicants who want to be considered for this position MUST apply electronically through the  website. State of Illinois employees should click the link near the top left to apply through the Success Factors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home. No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits.

Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Under direction, performs comprehensive, detailed, analytical and investigative review of case records and call recordings on State and Federal Assistance cases. Conducts case reviews with an assigned geographical location for compliance with Federal Supplemental Nutrition Assistance Programs (SNAP), State Regulations and Department of Human Services (DHS) rules, policies, and procedures. Conducts interviews with public assistance recipients, responsible relatives, and staff to verify information.

Analyzes data and prepares reports regarding outcomes of reviews with recommendations for improvement. Travels in the performance of duties, including overnight stays.

• Performs comprehensive, detailed, analytical and investigative reviews of live calls, recorded calls, and electronic case records on State and Federal Assistance cases to determine compliance with Federal Supplemental Nutrition Assistance Program (SNAP) regulations, State regulations and Department of Human Services (DHS) procedures designed to improve program access and operations management, reduce expenditures, and avoid quality control errors.
• Conducts interviews with public assistance recipients and responsible relatives.
• Analyzes data accumulated from reviews and prepares reports regarding outcomes and findings utilizing Microsoft Office Suite programs to determine error-trends and provide recommendations to management to improve outcomes.
• Reviews, studies, and applies Federal and State policies, procedures and regulations as well as DHS policies, rules and procedures governing public assistance programs included in the review.
• Participates in special programs required to test proposed procedures, methods and/or systems designed to improve Department operations prior to permanent implementation.
• Performs other duties as required or assigned which are reasonably…