Credentials Coordinator

City/State:
Nyack, New York Department:
Medical Staff Administration

Work Shift:

Day Work Days: MON-FRI Scheduled

Hours:

Day Scheduled Daily

Hours:

8 HOURS Scheduled Weekly

Hours:

40 Hourly Rate/Range:
Starting at $28.00 For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.

• 1.
  
  Education:
  
  High School Diploma; or relevant work experience will be considered as an alternative substitute.
• 2.
  
  Experience:
  
  Minimum of two-to-two years office experience; preferably in a health care setting. Working knowledge of MS Office. Excellence organizational, verbal and written communication skills.
• 3. Training/Certification: N/A
• 4. Licensure: N/A
• 5. Other:

• 1. General Contacts:
  President of the Medical Staff, Department Director(s), Physician, Administrator, Supervisor, Credentialing Coordinator
• 2. Job Provides Direction to: N/A

• 1. Environmental Demands:
  Multi-tasked individual who is able to coordinate the responsibilities of dealing with the Performance Improvement Committee and physicians while assisting as needed with the responsibilities of the Medical Staff Administration office.
• 2. Essential Physical and Cognitive Demands, Manual Dexterity:
  Concentrate on information in busy office setting whereby interruptions and flow of people traffic is constant. Distribution of handouts, files and paperwork, which may include but is not limited to food, audio/visual equipment and binders. Use of computer, transcription equipment, fax and copier.

WORKING TOGETHER I will commit to work together in a courteous, respectful manner. I will demonstrate a positive spirit of service with all employees with whom I interact. I will Place team success above individual recognition. I will Be receptive to new ideas and approaches within my workplace. I will Offer assistance generously without hesitation.

EMPOWERMENT I will be accountable, responsible, and self-directed in all aspects of my work at all times. I will See projects through to ensure completion. I will Problem solves with patients, family members, and other employees. I will Follow up to ensure a resolution.

COMMUNICATION I will demonstrate positive communication in a clear, courteous and appropriate manner at all times. I will Use effective verbal and written communication to patients, families, visitors, and fellow employees using the principles of AIDET (Acknowledge, Introduce, Duration, Explanation, Thank You). I will Use positive communication in my tone of voice, body language, and choice of words.

APPEARANCE I will dress in a manner that reflects a professional and positive image of the hospital at all times. I will Maintain a clean, neat, and professional appearance. I will Adhere to the Hospital's dress code policy. I will Promote and adhere to Nyack Hospital's guidelines regarding a safe and clean work environment for employees, patients and visitors.

RESPONSIVENESS I will demonstrate the ability to provide timely feedback and communication to patients, visitors, and coworkers. I will Respond empathetically. I will Apologize for delays and concerns.

EXCELLENCE IN SERVICE I will strive to  do my best everyday  in exceeding customer expectations. I will Anticipate and address my patients  and customers  needs. I will Avoid negativity and exhibit a  can-do  attitude. I will  Manage up  fellow employees, physicians, departments, and the organization, to increase patient confidence both internally and in the community.

Participates in activities which support the mission of the hospital.

• 1. Provide the required administrative and secretarial support for committee/departmental meetings, which include, but not limited to:
  Executive Performance Improvement Committee, Performance Improvement Committee, Orthopedic Departmental meeting.
• 2. Recording and transcription of minutes.
• 3. Provide administrative and secretarial support for the Director of Orthopedics.
• 4. Provide administrative support for Performance Improvement Manager.
• 5. Data entry of all Core Measures which include SCIPS, HF, AMI and Pneumonia.
• 6. Update and maintain physician quality assurance files.
• 7. Assist with special projects as so required within the Medical Staff Administration and Credentialing Areas.
• 8. Duties as assigned.

• 1. Demonstrates the ability to create a positive interaction with the customer.
• 2. Demonstrates positive communication with people of different cultures, values and beliefs.
• 3. Demonstrates the ability to acknowledge customer concerns and take correction action.
• 4. Demonstrates compliance with identified customer service behaviors.
• 5. Provides escort to customers when necessary.