TeleSitter

City/State:
Nyack, New York Department:
Float Bargaining Unit: NH- SEIU-1199

Work Shift:

Day Work Days: ALTERNATE WEEKENDS, ALTERNATE WORK SCHEDULE, ROTATING SCHEDULE Scheduled

Hours:

6:30 AM-3 PM Scheduled Daily

Hours:

8.5 HOURS Hours Per Pay Period: 40 Hourly Rate/Range:  For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.

Job Summary The Tele-sitter provides continuous observation and surveillance of assigned patients via video-monitoring. Interacts with individual patients while "rounding". Provides verbal redirection to prevent patients from engaging in at risk behaviors and notifying the nursing staff if patient requires assistance. The Tele-sitter carries out various clinical responsibilities as well as documentation of tasks and supports and upholds the Patient Bill of Rights.

JOB SPECIFIC

COMPETENCIES:

Demonstrates the required job specific technical/professional knowledge, skills and abilities

• Monitors and observes up to 15 patients on one screen at one time and remains alert while on duty
• Maintains visual observation of patients at all times and communicates effectively using a microphone and headset
• Communicates with hospital staff and responds quickly to patient and behavioral changes
• Uses basic computer operation skills
• Provides assistance to patients while “rounding”, including toileting
• Collects data and charts observations and activities, reporting pertinent changes in the patient’s condition to the Registered Nurse.
• Complies with hospital safety regulations, environment of care, risk management, and infection control policies. Assists in maintaining and providing a clean, safe environment.
• Performs delegated or other specialized functions as educationally prepared.

CUSTOMER SERVICE:

• Demonstrates the ability to create a positive interaction with the customer.
• Maintains the dignity and confidentiality of the patient; serves as patient advocate.
• Utilizes positive communication skills when interacting with people of different cultures, values and beliefs.
• Demonstrates the ability to acknowledge customer concerns and takes corrective action.
• Demonstrates compliance with identified customer service behaviors.
• Provides escort to customers when necessary.

PERFORMANCE IMPROVEMENT:

• Participates in Department/Hospital-wide activities which improve processes and/or outcomes.
• Utilizes resources to maintain and improve self development and knowledge.
• Complies with licensure and/or certification requirements.
• Participates in annual competency assessment.

BUDGET:

• Demonstrates fiscally prudent use of equipment and supplies.
• Utilizes charge process for supplies/equipment.

PROJECTS/ASSIGNMENTS:

• Completes projects/assignments within projected time frames and expectations.
• Participates in committees and task forces as requested.
• Performs other duties as assigned within classification.
• Assists with the orientation process of new PCAs.

Participates in activities which support the mission of the hospital

Montefiore Nyack Hospital “We Care” standards include:

• Place team success above individual recognition.
• Be receptive to new ideas and approaches within my workplace.
• Offer assistance generously without hesitation.

• See projects through to ensure completion.
• Problem solve with patients, family members, and other employees.
• Follow up to ensure a resolution.

• Answer the phone within three rings if possible and identify myself, my department, and ask, “How may I help you”?
• Use effective verbal and written communication to patients, families, visitors, using the principles of AIDET (Acknowledge, Introduce, Duration, Explanation, Thank You)
• Use positive communication in my tone of voice, body language, and choice of words.
• Respond to e-mails in a courteous manner, with-in twenty-four hours.

• Maintain a clean, neat, and professional appearance which adheres to the hospital dress code policy.
• Promote and adhere to Nyack Hospital's guidelines regarding a safe and clean work…