Clinical Nurse Navigator-Cancer Center

John H Stroger Hospital
- Chicago, IL

Cancer Center

Days 8:00 AM - 4:00 PM

Salary is commensurate with years of experience indicated at time of application submittal. Experience not disclosed or documented at the time of application will not be considered for initial step placement.

Job Summary Non
- Union

Under the administrative direction of the Director of Operations, CCH Cancer Programming & Initiative and clinical oversight with the Nursing Leadership, the Clinical Nurse Navigator is the first point of contact with the CCH Cancer Center. This position provides a concierge level customer service to ensure patients receive pertinent information and understand the complete care continuum process. This position evaluates, assesses, and documents patients' concerns, symptoms, and pertinent medical history.

Assess patients based on the patient's own evaluation and responses to questions. Refers and schedules patients to doctors and specialty service in accordance with clinical conditions. Prioritizes level of urgency and determines essential needs and available resources. When appropriate provides callers with advice on self-management and circumstances to watch for. Performs outbound follow-up calls to determine illness improvement and/or additional healthcare needs and referrals.

This position is exempt from Career Service under the CCH Personnel Rules.

• Triages and schedules clinic appointments for patients requiring specialty evaluation at Cook County Health (CCH) facilities.
• Obtains internal and external referrals prior to scheduling clinic/procedure visits, when appropriate.
• Requests and obtains medical records to facilitate decision making during clinic visits.
• Schedules, reschedules and cancels oncology appointments assigned service lines as needed.
• Calls patients to remind and confirm them their scheduled appointment
• Works with Medical Assistants and Cancer Patient liaisons to verify insurance as current prior to the initial appointment as well as again prior to surgery/procedure.
• Communicates with all oncology patients to set up appointments, provides patients with information about the appointment, advanced testing, informs patients of timelines, and answers any insurance-related questions about their appointment. Contacts insurance carriers, as needed.
• Assists with connecting patients to various supportive services as necessary to ensure the patients ability to attend appointments.

• Assists with authorization for dietary and home health.
• Works with internal and external departments to coordinate and facilitate multidisciplinary care planning.
• Orders appropriate labs, tests and further clinical appointments as needed.
• Ensures patients adhere to appointments and all testing and assists in rescheduling, if necessary. Makes it a point to follow-up on no call no shows to reschedule and limit delay in care.
• Acts as a liaison between the patient, navigators, the financial pre-authorization team, and the patient liaison team.
• Follows up on all orders for patients to make sure all appointments are scheduled in a timely manner and that all appropriate documentation is in the chart.
• Makes rounds with assigned staff to assess and ensure efficient clinic throughput and patient progression toward their scheduled appointments to minimize cancelations and missed appointments
• Coordinates social work and insurance as appropriate to obtain any necessary approvals medications, physical and occupational therapy, and supplies as appropriate.
• Shares patient medical records with referring provider to assure transparency in healthcare treatment plan.
• Performs other duties as assigned.

• Wound care including but not limited…