CRM Technical Coordinator
Job in
Joliet, Will County, Illinois, 60432, USA
Listing for:
Joliet Junior College
Full Time, Per diem
position
Listed on 2026-02-15
Job specializations:
-
IT/Tech
Data Entry, IT Support
Salary/Wage Range or Industry Benchmark: 24.79 - 26.28 USD Hourly
USD
24.79
26.28
HOUR
Job Description & How to Apply Below
Position Title: CRM Technical Coordinator
Job Details: Status:
Full time. Department:
Admissions. Division:
Student Development. Classification:
Non‑exempt. Union: TOSSC‑AFT Local 604.
Reports to:
Manager of Admissions Technical Operations. Placement:
Grade 109. Hiring Range: $24.79 – $26.28 hourly.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The student population at the college is diverse in ethnicity, gender, language, age, and background. Joliet Junior College is an AA/EO employer and strongly encourages applications from candidates who would enhance the diversity of its staff.
Position Summary
The CRM Technical Coordinator is responsible for managing all technical/automated processes in the Admissions Office. The position oversees batch processes executed through Colleague SaaS and CRM Recruit, is responsible for CRM technical setup, online student admissions application and admissions processing functions, and serves as an admissions technical liaison with IT and other departments. The role serves as an office IT contact and coordinates with IT for the administration of the software systems utilized in admissions operations.
Typical duties include assisting incoming students, compiling and analyzing information for reports or presentations, maintaining records and databases, responding to correspondence, editing and proofreading documents, and exhibiting situational leadership with a demonstrated capacity to understand, appreciate, and thrive in diverse academic, socioeconomic, cultural, and ethnic backgrounds of community college students and personnel.
Essential
Job Duties and
Key Responsibilities Coordinate and assist with day‑to‑day admission application management processes from CRM Recruit into Enterprise Resource Planning (ERP) Colleague in a timely manner.Assist students with completing application(s) as needed; provide log‑on directions, resolve errors, perform password resets, and manage duplicate accounts related to person records in CRM Recruit.Coordinate with IT to ensure all software systems, including ERP, CRM, and imaging system, are set up to properly administer admissions and recruitment functions according to regulatory requirements.Annually set up all functions required for admissions operations.Test, troubleshoot, and evaluate updated or current software to ensure functionality for the department is met.Demonstrate cultural competence and emotional intelligence to advocate for a strong cultural, social, and learning environment for students with a foundational infrastructure of diversity, equity, and inclusion.Generate reports within software systems, assist in data collection and compilation, and handle exception reporting.Manage the use of the imaging system within admissions, including managing workflows, error queues, and re‑allocation of work as needed.Assist in utilizing student communication functions to establish content and process individual and/or mass email communication.Assist the Director and Managers in developing job aids, technical communication and training documentation, and other communications for students and staff.Serve as the power user for the admissions department and train department staff on software.Proven ability as an effective team member adaptable to change, emotionally resilient with the ability to maintain a high level of confidentiality and protect student information in compliance with FERPA and applicable laws; regularly attend and participate in workshops, seminars, and professional conferences.Role may require flexible hours and occasional evenings and weekends; local travel is required.Other duties as assigned.Minimum Qualifications
Bachelor’s degree required or equivalent experience in data management, information systems, or customer relationship management (CRM) systems. One (1) year of admissions experience in a community college or higher education setting with proven verbal and written communication proficiency.Experience supporting Ellucian Colleague, creating and maintaining databases, executing search queries, and mining data.Proven problem‑solving and…
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