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Technical Support IT Support

On-Call Support & Ticket Resolution Specialist

Job in Joliet, Will County, Illinois, 60432, USA
Listing for: HCL Technologies Limited
Per diem position
Listed on 2026-05-31
Job specializations:
  • IT/Tech
    Technical Support, IT Support
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
HCL Technologies Limited is seeking a candidate to independently handle ticket resolutions and provide on-call support in the United States, Illinois. The role involves conducting root cause analysis to ensure positive customer feedback and adherence to quality standards. Additional responsibilities include updating knowledge bases and training new analysts. Eligible candidates may receive performance-based bonuses and benefits like medical, dental, and a 401(k) retirement plan, along with paid time off and holidays.
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