Help Desk Support II

Overview

Help Desk Support II at Concordia Wireless is a frontline and escalation point for all day-to-day IT support. The role involves end-user support, Microsoft 365 administration, endpoint security monitoring, and asset management. This role is well-suited for a technician who is ready to operate independently and grow into a broader IT role.

• Provide end-user IT support and act as frontline and escalation point.
• Administer Microsoft 365 (Exchange Online, Teams, SharePoint).
• Monitor endpoint security and contribute to maintaining security posture.
• Manage IT assets and inventory as part of asset management.

• 2+ years of experience in a help desk or IT support role.
• Hands-on experience with Microsoft 365 administration (Exchange Online, Teams, SharePoint).
• Proficiency troubleshooting Windows 10/11 in a domain-joined environment.
• Familiarity with Active Directory user and group management.
• Experience with ITSM/ticketing platforms (Fresh service, Service Now, or similar).
• Comfortable serving as the sole frontline technician — self-directed with strong prioritization skills.
• Strong written and verbal communication skills; ability to explain technical issues to non-technical users.

• Paid Time Off / Sick Time
• Health Insurance: BCBS Medical, Dental, & Vision
• Long-term & Short-term disability
• Company Paid Life Insurance
• 401(k) with 100% company match up to 6%
• 10+ Paid Holidays with 1 floating holiday yearly