Defense Red Switch Network; DRSN Support Technician III

Defense Red Switch Network (DRSN) Support Technician III – Scott AFB, IL

Light Grid is hiring for a Defense Red Switch Network (DRSN) Support Technician III to work at Scott AFB, IL.

Must be open to all shifts and have an active Top Secret clearance.

Requirements: U.S. citizenship with an active Top Secret clearance.

• Create, update, and resolve unclear problems and issues faced, utilizing a broad knowledge of the network architecture and the Service Now platform.
• Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location incidents.
• Execute network operations, including configuration and analysis of customer circuits across Time Division Multiplexing (TDM) and Session Initiated Protocol (SIP) trunks.
• Work directly with customers, UC stakeholders, and leaders internal and external to the organization across multiple areas to ensure maximum network availability and minimize or eliminate mission and operational impact.
• Proactively monitor network alarms across platform-specific network management tools.
• Support all customers, including providing global situational awareness support.
• Verify that service has been restored upon resolution of all customer-initiated tickets.
• Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods.
• Record, assess, track, and monitor incident tickets escalated to operational infrastructure.
• Utilize incident management applications to document all aspects of reported outages, degradations, isolations, escalations, and resolutions during the lifecycle of a service-impacting network incident.
• Perform configuration maintenance on route plans, route lists, device profiles, calling search spaces, and route partitions.
• Assess, identify, and recommend resolutions to various network incidents and/or configuration deficiencies.
• Develop and/or recommend solutions and processes pertaining to UC and DRSN operations.

• Hold DoD-8570 IAT Level 2 baseline certification (Security+ CE or equivalent) prior to start date.
• Able to work in a 24x7 shift work environment.
• Must have an active DoD Top Secret security clearance.
• Requires general understanding of both voice infrastructure and IP network topologies.

• Tech control facility or cyber transport experience.
• Experience with MS Office suite, e.g. Outlook, Excel, Word, Access, PowerPoint, Teams.
• Experience with one or more of the following: alarm surveillance, call routing, session-initiated protocol, media call flow, packet capture analysis, Juniper IP technologies.
• Knowledge in one or more of the following: routers, switches, crypto devices, CISCO, Juniper, video teleconferencing (VTC), voice services, EVoIP/ECVoIP, VoSIP, fly-away kits, Defense Red Switch Network (DRSN), DSN Core.

• Typically requires high school diploma or equivalent and 2 – 4 years of prior relevant experience.