ServiceNow SecOps Engineer

Job Title: Service Now QA Test Engineer

Location: Columbus, OH (Onsite)

Type: W2

We are seeking a detail-oriented Service Now QA / Test Engineer to lead the quality assurance and testing efforts for a large-scale public sector Service Now platform. This role ensures that all platform enhancements, upgrades, and custom applications are defect-free and compliant with rigorous government security standards. The successful candidate will be responsible for the end-to-end testing lifecycle, from creating comprehensive test plans to executing automated and manual tests within a FedRAMP-authorized environment.

• Test Strategy & Planning:
  Develop and execute comprehensive test strategies, test plans, and test cases tailored for Service Now modules (ITSM, ITOM, CSM, etc.).
• Automated Testing (ATF):
  Design, build, and maintain automated test suites using the Service Now Automated Test Framework (ATF) to ensure regression testing is efficient and thorough.
• Functional & Regression Testing:
  Conduct rigorous manual functional testing of new features and thorough regression testing during platform upgrades and patch cycles.
• Security & Compliance Validation:
  Verify that all platform configurations adhere to specified security controls and data privacy requirements consistent with FedRAMP standards.
• Defect Management:
  Identify, document, and track software defects to resolution. Work closely with the Development and Architecture teams to perform root cause analysis.
• User Acceptance Testing (UAT) Support:
  Assist the Business Analyst in preparing UAT scripts and provide technical support to government stakeholders during the testing phase.
• Performance Testing:
  Monitor platform performance during load testing to ensure the environment remains responsive under enterprise-scale usage.

• Experience:
  
  4+ years of dedicated Software Quality Assurance experience, with at least 2 years focused specifically on the Service Now platform.
• Technical Mastery of ATF:
  Proven experience implementing and managing the Service Now Automated Test Framework (ATF).
• Testing Methodologies:
  Strong understanding of Agile/Scrum methodologies and the Software Development Life Cycle (SDLC).
• Tools:
  Experience with defect tracking tools (Jira, Service Now Agile/ Test Management) and automated testing tools (Selenium, etc., is a plus).

• Public Sector
  
  Experience:
  
  Prior experience testing systems within a state, local, or federal government framework.
• Security Mindset:
  Knowledge of accessibility standards (Section 508 compliance) and security testing protocols.
• Certifications:
  
  Service Now Certified System Administrator (CSA) and/or ISTQB Certified Tester.

For applications and inquiries, contact: