Manager, Field Tools, COE

Company Description

About Abb Vie

Abb Vie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about Abb Vie, please visit us  Follow @abbvie onLinked

In,Facebook,Instagram,Xand You Tube .

The Field Tools , COEis responsible foracting asliaisonbetweenthebrand Vertical teamto oversee the design, deployment, training, communications, and management of Field Analytical and CRM tools. This position drives field force effectiveness through strategic partnership with thestakeholderstoidentifycompliant systems solutions and enhancements, streamline processes, and increase

Infield Medical effectiveness in alignment with the Immunology strategies. This position is the subject matter expert onsystemcompliance related work streams and business processes that relate to field force activities.

• Subject Matter Expert and primary point of contact forfield leadership across Abb Vie’sVerticalteams.

• Understand and align withenterprisestrategy and drive field tool improvements in support of this strategy

• Support theon-boarding of new teams, as well as new hires/transfers into existing teams, and fieldtooland process integration efforts.

• Lead coordinated efforts with thein-house and field leadership teamsforlistof valuesleveragedin the system, segmentation, discussionguidesand other infield team effectiveness initiatives to improve infield strategic execution.

• Design, Testing, and Deployment for on-goingreportingfield tool releases and enhancements(Veeva CRM, Salesforce, Qlik, Power BI,etc).

• Coordinateacrossmultiple cross-functional partners to ensure business requirements are well defined and approved;develop project plans for systems deployment,communication and training, andensuredeployment is coordinated.

• Proactively recommend improvements to streamline current processes and reduce cycle time across DBSM related work streams and systems.

• Proactive engagement within-house and field leadership users to provide system enhancement/business process recommendations.
  
  Level3support forField
  
  Help Desk Cases and root cause investigation,analysis, and resolution of systems related issues.

• Create processes and documentation to ensure strong technical support for CRM application users, includingfieldusers, Regulatory, Legal, OEC, Medical Affairs,Operations, and others,including management of Field Help Desk knowledge base.

• Cross functional leadership across Field Tools COE (APEX), TrainingandBTS to roll out projects in scope and ontime.

• Develop project plans that integrate and align with cross departmental processes and other projects and provideresourcefulsolutions to overcome project hurdles.

• Act as a resource to provide innovative solutions to mitigate risks, manage competing customer priorities,facilitate contingency plans, maximize cost-effective resource utilization, and improve field force effectiveness.

• Partner with and manage vendor(s) to execute projects based on Vertical business needs.

• Develop communication and training plans for systemenhancementsto ensure effective change management and end-user understanding of the business advantage of each enhancement.

• Lead Initial Field Training and Advanced Field Training Classes (IFTC& AFTC) for newfieldhireson field analytical tools.

• ProvideFPATsupport during field meetingsandpresent systems capabilities to key internal stakeholders.

• Bachelor's degree or equivalent in business, technical, or health-related field required(Master’s degree in business, IT, or science preferred)
• 5+ years of experience in the Pharmaceutical Industry, specific experience with infield activities, roles and behaviors with a strong customer and operations focus preferred.
• 5+ years of experience in supporting the implementation ofnew technology related systems and…