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Patient Relations Analyst - Bilingual Spanish

Job in Joliet, Will County, Illinois, 60432, USA
Listing for: 8350 Oak Street Health MSO LLC
Full Time position
Listed on 2026-06-17
Job specializations:
  • Language/Bilingual
  • Government
Salary/Wage Range or Industry Benchmark: 60000 USD Yearly USD 60000.00 YEAR
Job Description & How to Apply Below
Position: Patient Relations Analyst - Bilingual Spanish Required

Patient Relations Analyst – Bilingual Spanish Required

Oak Street Health

Role Description

The Patient Relations Analyst (PRA) educates patients about Medicare programs, resources, and affordable insurance coverage options to increase access to care and retention. PRAs act as insurance experts at each clinic, advocate for patients, and support the care and outreach teams with Medicare and eligibility questions. During Medicare Open Enrollment, PRAs play a critical role in keeping patients informed of their options.

The PRA reports to the Associate Patient Relations Manager or Practice Manager.

Responsibilities
  • Assist patients in navigating Medicare and insurance matters, including coverage, benefits, eligibility, and obtaining the optimal plan.
  • Serve as an internal resource for clinic personnel on insurance questions.
  • Help patients resolve medical bills inside and outside Oak Street Health.
  • Build trust with patients to recommend suitable coverage.
  • Manage the welcome visit and orientation process for new patients.
  • Educate patients on applying for public benefits such as Public Aid and Extra Help for prescription drugs.
  • Support clinic management with scheduling, billing, and other operational activities.
  • Provide outstanding customer service.
  • Foster patient engagement through events and clinic tours.
  • Perform other duties as assigned.
Mandatory Qualifications
  • Must possess U.S. work authorization.
  • Must read, write, and converse in Spanish; proficiency in any other non‑English language is mandatory if the clinic’s demographics require it.
  • Must be proficient with email programs (Gmail/Web Ex), document applications (MS Word, Google Docs), spreadsheets (Excel), and other mandatory compute tools.
Preferred Qualifications
  • Experience assisting patients or customers in understanding insurance coverage.
  • Strong problem‑solving skills and flexible, positive attitude.
  • Background in sales or experience with Medicare managed care.
  • Experience with CRM software.
  • Bachelor’s degree or equivalent experience.
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