Field Service Technician; Neptune - Joliet, IL

Field Service Technician (Neptune) - Joliet, IL

Field Service Technician (Neptune) role at Stryker.

• Traveling between hospitals based on assignment of service requests.
• Troubleshooting and resolving customer and product issues.
• Building positive relationships with Stryker customers, peers, and internal partners.
• Documenting service results in order to maintain accurate quality records.

The environment and culture for this role is fast‑paced and you’ll constantly be on the go. It requires the ability to solve complex problems while maintaining strong relationships with our customers, sales representatives, and other internal partners. Through time as a Field Service Technician, the foundation is laid to follow multiple career paths including engineering, project management, sales, and leadership. The person in this role should love to solve problems.

Candidates must be willing to spend most weekdays traveling, be capable of successfully communicating with our customers, and have strong documentation skills.

• Self‑directed initiators. People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.
• Collaborative partners. People who build and leverage cross‑functional relationships to bring together ideas, data and insights to drive continuous improvements across the business.
• Analytical problem solvers. People who go beyond, by identifying root causes, evaluating optimal solutions, and recommending comprehensive solutions to prevent future issues.
• Goal‑oriented developers. Keeping the customer and requirements squarely in focus, people who deliver safe and robust solutions.
• Meticulous documenters. Detail‑oriented people who enjoy maintaining meticulous documentation of reports, metrics, proposals, and presentations.

• Openness to work with or around bio‑hazardous materials and wear provided PPE to maintain a safe working environment.
• Willing to work overtime and overnight, inclusive of weekends, per the customer’s specified need.
• Strong interpersonal and communication skills.
• Ability to work independently in a fast‑paced environment and often stressful working conditions.
• Highly organized and able to prioritize tasks.
• Special attention to details.
• Ability to present ideas and results in logical manner.
• Experience with highly sensitive customer interactions and an understanding of the importance of customer relations.
• Must be self‑motivated, self‑reliant and able to work with little supervision.
• Must have an outstanding driving record.
• Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity.
• Strong time management skills, ability to manage multiple functions and adhere to daily deadlines.
• Ability to exert up to 75 lbs of force occasionally and/or up to 20 lbs of force constantly to move objects.
• Ability to remain standing and/or walking for an extended period of time.
• Maintain professional appearance, work ethic, and attitude required by Stryker and our customers.
• Proficient in Microsoft Office Applications.
• Experience interpreting service bulletins, user manuals, and other technical manuals, drawings, etc.
• Excellent teamwork, coordination and collaboration skills.

• Minimum of 3 years technical service or equivalent experience preferred.
• Bio‑medical equipment maintenance, repair and installation experience preferred.
• Proficient with Microsoft Office and adaptability to learn company software.
• Must be able to explain and generate detailed guidelines and procedures.
• Adhere to HIPAA and other related patient confidentiality policies and procedures.
• Valid driver’s license with good driving record.
• May be required to obtain vaccinations as an essential function of the role.

• High School Diploma or GED required.
• University or formal technical training preferred.

• Company vehicle for business use.
• Medical, Dental, Vision, and Prescription Drug Insurance.
• Tuition reimbursement.
• Matching 401(k), plus opportunity for a discretionary contribution.
• Paid Vacation/Sick Time.
• Basic life, AD&D, and supplemental life…