Compliance Manager, Management

Job details

Onsite in TN with a relocation package offered!

This Jobot Job is hosted by Omar Benabicha.

Are you a fit? Easy Apply now by clicking the "Easy Apply" button and sending us your resume.

Salary: $90,000 - $110,000 per year

A Bit About Us

We are a leading manufacturer of household products in the US.

Why join us?

• Well-established manufacturer!
• Excellent pay + benefits
• 401k match
• Strong + Positive work culture

Job Details

* THIS ROLE WILL BE FULLY ONSITE IN SMYRNA, TN*

Position Summary

This role manages processes to ensure that data and information provided to consumers meet business needs and comply with industry regulations.

Position Description

• Design, implement, maintain, and manage a Consumer Care Center.
• Manage staff handling consumer product inquiries and warranty replacements.
• Resolve all consumer-related insurance claims.
• Serve as the liaison for all product liability-related lawsuits.
• Resolve escalated consumer issues.
• Identify and report potential liabilities regarding manufacturing or design that require corrective action.
• Create reportable and measurable metrics.
• Design and maintain a virtual product library for reference purposes.
• Generate and maintain SOPs related to consumer relations.
• Create and implement a department handbook, instructional handouts, document processes, and scripting.
• Work cross-functionally to ensure all pertinent details are correct and accurate before going to market.

Retail and Corporate Compliance

• Review all packaging, inserts, warranties, care tags, etc., to ensure compliance with retail customer requirements and consumer legal rights.
• Stay current with Federal and State regulations (e.g., law tag requirements, trademarks).
• Maintain current registration for industry associations.
• Act as the liaison for all Retail Compliance Audits.
• Oversee new retailer onboarding processes.
• Resolve retail issues related to trademark infringements, unauthorized sale of products, etc.
• Create formal processes and procedures.
• Design and develop a retail customer library with routing guidelines, packaging guidelines, shipping guidelines, etc.

Position Requirements

• Excellent computer skills; ERP, specifically SAP, is preferred.
• 5+ years of experience managing a call center.
• 3+ years of industry knowledge preferred.
• Risk-focused with good written and oral communication skills.
• Strong organizational and project management skills.
• Ability to manage multiple tasks simultaneously.
• Strong desire to lead and follow through with issues.
• Must be a team player and work well with others.

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.