Director, Clinical Operations

Overview

The Director of Clinical Operations is responsible for the operational performance of multiple clinics and locations. Provides management and oversight functions for assigned clinics; collaborating with the Vice President of Clinical Operations, physician leaders, physicians/providers and management team to ensure high quality patient care.

• Certifications: N/A
• Education: Master's Degree:
  Related Field
• Work Experience: Healthcare leadership - 5 years
• Specialized Knowledge: Takes initiative and exercises independent judgement, decision-making and problem-solving expertise.
• Knowledge of personnel administration and patient relations principles.
• Knowledge of fiscal management and good interpersonal skills.
• Plans and implements programs, organizes functions of departments, maintains efficient operations.
• Self‑motivated and responsible for patient care in assigned departments.
• Communicates (verbal and written) effectively with all members of the interdisciplinary team.

• Develops, analyzes, and manages capital and operating budget within agreed upon standards.
• Monitors employee performance.
• Ensures timely communications to goal set, performance evaluations, wage increases, continued personnel actions.
• Provide leadership, vision, and management to assigned department(s).
• Sets departmental strategic direction and develops appropriate tactical plans.
• Meet current and future strategic objectives.
• Ensures smooth operation of all departmental functions according to approved policies.
• Works in accordance with all state/federal laws, standards of professional practice, and applicable accreditation standards.
• Responsible for building a dynamic team dedicated to attaining optimal outcomes.
• Establishes and ensures that the overall objectives relating to the Carle Experience are achieved.
• Develops annual department goals and continuously monitors performance.
• Develops, reviews, and revises department policies and procedures.
• Provides performance reviews for staff and APP's.
• Identifies opportunities for feedback, growth, and development.
• Partners with HR Business Partner(s) for any HR, behavior standard violations or policy infringement.
• Serves as a role model for other leaders, staff, and providers.
• Responsible for creating a culture of innovation, learning, teamwork, and professional practice.
• Consistent with the mission, vision, and values of the organization, in partnership with physician leadership.
• Develops business plan and operational plans.
• Ensure efficiency of operations, fiscal control, and lead technology advancements.
• Assumes responsibility for quality, development, and operational leadership of assigned departments.
• Ensures and promotes positive employee and physician engagement.
• Maintains appropriate levels of patient engagement scores.
• Ability to lead staff, physicians, and APPs in growth and development projects, workflow changes, organizational changes, and changes to healthcare rules and regulations.
• Develops effective relationships with physicians and administration to market a plan.
• Promote growth of services Plans and participates in clinical and leadership development.
• Maintains accurate records and evaluates effectiveness of activities.
• Utilizes leadership and management skills to assist staff in providing age‑specific care.
• Utilizes succession and operational planning by development of the Partnership Council for operations management.
• Empowers staff to participate in decision making.

The compensation range for this position is $62.33 per hour - $107.21 per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered to a candidate will be dependent on a variety of factors including, but not limited to, the candidate's experience, qualifications, location, training, licenses, shifts worked and compensation model.

Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

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