Client Services Director – Promotional Medical Education

Responsibilities

• Provide senior strategic oversight across large, complex, or global medical communications programmes
• Ensure alignment between client objectives, delivery models, and commercial outcomes
• Identify opportunities to enhance innovation, efficiency, cross‑functional integration, and new service offerings
• Serve as a trusted consultant to clients on scientific exchange, medical education, publications, congress strategy, and digital engagement
• Maintain a strong “big picture” view of account health
• Act as a senior escalation point for internal teams and client partners
• Shape and evolve account strategies
• Contribute to forecasting, account planning, and commercial optimisation
• Build and mentor high‑performing account teams
• Embed best practices that enhance quality, consistency, scalability, and collaboration across programmes

• Ideally 10+ years’ experience in medical communications, healthcare communications, or life‑sciences agency environments
• Experience delivering across Healthcare Marketing, Promotional Medical Education and Medical Affairs projects
• Proven experience leading complex, multidisciplinary scientific communication programmes
• Strong track record in organic account growth, proposal development, or new business initiatives
• Confident advising on and delivering integrated engagement models
• Exceptional communication skills with the ability to influence, challenge, and build trust with senior client stakeholders
• Strategic thinker with strong commercial acumen
• Demonstrated leadership capability—experienced in coaching, developing, and empowering teams
• Bachelor’s degree required; life sciences, healthcare, or business‑related disciplines preferred