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Director, Regional Success Architecture
Job in
Joliet, Will County, Illinois, 60432, USA
Listed on 2026-09-01
Listing for:
Jobtailor
Full Time
position Listed on 2026-09-01
Job specializations:
-
Management
Client Relationship Management
Job Description & How to Apply Below
Responsibilities
- Build, lead, and develop a world‑class team of Success Architects.
- Drive customer adoption and value realization.
- Manage key metrics, including customer satisfaction (CSAT) and productivity.
- Act as an escalation point for high‑severity customer issues.
- Ensure KPIs are met or exceeded across global Architect standards.
- Build meaningful and lasting relationships with key stakeholders.
- 10+ years in consulting/professional services, customer success, or related customer‑facing roles.
- 5+ years at management level.
- Experience managing teams of 15+ individual contributors.
- Cloud/SaaS software experience.
- Understanding of regional business dynamics and cultural nuances.
- BA/BS Degree in a technical or business field.
- Customer Satisfaction Management
- Metrics Management
- Team Development
- Escalation Management
- Performance Analysis
- Relationship Building
- Stakeholder Engagement
- Cultural Awareness
- BA/BS Degree
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