Data Collection Manager Job Joliet area,Illinois USA,Management

Position: Live Data Collection Manager

The Live Data Collection Manager is the day-to-day operational leader of the Live Data department, reporting directly to the SVP of Live Data.
This role leads the Supervisor team and owns the execution of daily Live Data operations. The Collection Manager sets priorities, manages workload and staffing requirements, leads department meetings, oversees projects and initiatives, and ensures the department is appropriately staffed and operating effectively.
The Collection Manager is the primary operational point of contact for significant issues and escalations. This role requires someone who can make timely decisions in high-pressure situations, provide clear direction, and ensure issues are resolved effectively with minimal operational or client impact.
The Collection Manager will also serve as a senior subject matter expert across sports and live data, working with Development and other teams to improve collection software and processes, support client integrations, develop new sports and competitions, and identify opportunities to improve efficiency and scale the operation.
This is an in-office position.
Evening and weekend work is required based on the live sports schedule and operational needs of the department.
The role requires flexibility to provide operational support outside of regular working hours when necessary.

Role Overview

The Live Data Collection Manager is the day-to-day operational leader of the Live Data department, reporting directly to the SVP of Live Data.
This role leads the Supervisor team and owns the execution of daily Live Data operations. The Collection Manager sets priorities, manages workload and staffing requirements, leads department meetings, oversees projects and initiatives, and ensures the department is appropriately staffed and operating effectively.
The Collection Manager is the primary operational point of contact for significant issues and escalations. This role requires someone who can make timely decisions in high-pressure situations, provide clear direction, and ensure issues are resolved effectively with minimal operational or client impact.
The Collection Manager will also serve as a senior subject matter expert across sports and live data, working with Development and other teams to improve collection software and processes, support client integrations, develop new sports and competitions, and identify opportunities to improve efficiency and scale the operation.

Work Environment

This is an in-office position.
Evening and weekend work is required based on the live sports schedule and operational needs of the department.
The role requires flexibility to provide operational support outside of regular working hours when necessary.

Key Responsibilities Day-to-Day Leadership

Lead the Supervisor team and own daily Live Data operations.
Set priorities, assign ownership, and ensure projects, tasks, and operational initiatives are completed on time.
Shape Supervisor schedules to ensure appropriate leadership coverage for the daily workload, including evenings, weekends, and major sporting events.
Provide direction, coaching, and feedback to Supervisors while ensuring consistent performance and execution across the department.
Manage performance and address operational or performance concerns when they arise.
Serve as the primary operational point of contact for significant issues and escalations.
Provide operational support outside of regular working hours when necessary.

Sports Data & Product Expertise

Serve as a senior subject matter expert across sports, live data collection, data points, mapping, and data workflows.
Work closely with Development to drive continuous improvements to live data collection software.
Define and communicate requirements for data points,…