Client Success Manager

Responsibilities

• Drive strategy and execution of digital promotions for assigned CPG clients
• Work with salespeople to meet and exceed client goals and revenue targets
• Ensure high client satisfaction with Inmar’s services and products
• Act as a trusted strategic advisor to clients
• Monitor performance and recommend optimization of digital promotions portfolios
• Create internal benchmarks and expectations
• Collaborate with internal teams to improve digital promotions solutions
• Manage client digital promotions strategies, contract management, renewals, and expansion opportunities
• Develop and execute promotional programs aligned with client KPIs and campaign goals
• Create client-ready assets communicating data-driven recommendations
• Establish and develop long-term client relationships
• Develop holistic understanding of clients’ marketing plans, objectives, strategies, and challenges
• Manage internal and external communications and secure stakeholder buy-in
• Coordinate with Sales, Operations, IT, Promotion Analytics, Marketing, Reporting, Agencies, and client teams
• Develop and monitor campaign metrics and provide optimization recommendations
• Deliver post-event campaign analyses, recaps, insights, and recommendations
• Maintain expertise in industry trends, technology, best practices, and regulations
• Develop expert knowledge of Inmar’s solutions and align them with client objectives
• Communicate service value to support renewals and increase company value
• Maintain current sales materials and product, tactic, and feature updates
• Track estimates, proposals, live offers, purchase orders, billing information, and reporting
• Ensure accurate  entries and opportunities in consultation with sales
• Support development and refinement of product and sales materials
• Perform other duties as assigned
• Comply with all policies and standards

• Bachelors in business, marketing, communications or a related field required
• 1-3 years of related experience, including responsibility for account management; or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities needed for this position required
• Experience in data-driven strategic planning and data sources and visualization tools
• Experience with in the adult beverage sector, preferred
• Experience with position marketing or digital media, preferred
• Experience with CPG manufacturers or Retailers, a plus
• Demonstrated experience in expanding business relationships in a highly competitive environment
• Ability to sell across products and a variety of different solutions
• Ability to discern the solution that is best for the customer and the value range they are willing to pay
• Good decision making, knowing when to leverage additional resources to move deals past obstacles
• Proficient with
• Proficient with Google Suite and Microsoft Suite producing professional business correspondence, proposals and reports
• Ability to prioritize and manage multiple tasks requiring follow-up and meeting deadline(s)
• Must thrive in a fast-paced, dynamic atmosphere
• Candidates must have authorization to work in the U.S. without the need for employer sponsorship now or in the future
• This position is not eligible for student visa sponsorship, including F-1 OPT or CPT

Demonstrates expertise in driving digital promotions strategies and executing data-driven marketing programs aligned with client objectives. Proficient in managing client relationships, optimizing campaign performance, and utilizing  for effective account management.

• Digital Promotions Strategy
• Client Relationship Management
• Data-Driven Strategic Planning
• Proficiency
• Campaign Performance Optimization

• Account Management
• Data Visualization Tools
• Digital Media Marketing
• Promotional Program Development
• Campaign Metrics Monitoring

• Decision Making
• Client Satisfaction Focus
• Collaboration
• Time Management
• Adaptability

• CPG
• Adult Beverage Sector
• Retail
• Marketing Plans
• Stakeholder Communication

• Google Suite
• Microsoft Suite