Customer Service Associate

Customer Service Associate – Retail Associate

We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer.

• Assist customers with questions and recommendations.
• Manage sales transactions while operating the assigned cash register.
• Maintain security of cash and protect company assets.
• Keep the store well‑stocked and recover merchandise.
• Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards.
• Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders.
• Maintain cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable.
• Perform other duties as assigned.
  • Follow other instructions and perform any related duties as may be required by the supervisor.

• High school diploma or equivalent (preferred).
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment (highly preferred).
• Ability to follow instructions and interpret operational documents.
• Physical capability to lift 30–50 lbs. from floor to above shoulder height and perform frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting.
• Excellent customer service and relationship‑management skills.
• Strong organizational and communication skills.
• Strong problem‑solving and decision‑making skills.

• Medical, pharmacy, dental, and vision insurance.
• Employee Assistance Program.
• Retirement plans.
• Educational assistance.
• Additional rewards supporting health, wealth, and mental well‑being.

Part‑time position located at 2900 Colorado Avenue, Joliet, Illinois 60431. Employment is at‑will.

We are an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds. We comply with the Americans with Disabilities Act (ADA) and provide reasonable accommodations to qualified individuals with disabilities. Minor applicants are considered in accordance with local laws for eligible roles.

This job specification should not be construed to imply that these requirements are the exclusive standards of the position. This is not to be considered a complete list of job duties, which may be amended from time to time, and may be subject to any other instructions from the supervisor.