Retail Sales Associate - Furniture​/Mattresses​/Rugs, Louis Joliet

Be part of an amazing story. Macy’s is more than just a store – it is a part of American life for over 160 years. The company has created memorable moments such as the Macy’s 4th of July Fireworks and the Thanksgiving Day Parade, and we celebrate those moments daily with our colleagues and customers.

As a Furniture Sales Colleague, also known as a Big Ticket Colleague, you provide outstanding customer service in our furniture areas and create shopping experiences that make every customer feel welcomed and comfortable. You are responsible for meeting sales goals, selling protection plans, managing return rates, and promoting our loyalty program. You continually demonstrate superior product knowledge to educate customers and satisfy their needs.

• Competitive pay and opportunities for performance-based incentives.
• Merchandise discounts
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off and eight paid holidays
• Learning and leadership development programs
• Community engagement through Colleague Resource Groups and volunteer opportunities

• Engage with customers to understand their furniture needs, demonstrating knowledge of store products and services to build sales and minimize returns.
• Offer personalized recommendations and suggest complementary products to enhance the customer’s shopping experience.
• Utilize technology to complete customer orders, assist customers in envisioning and selecting suitable products, and provide support to those using devices to shop and compare.
• Participate in ongoing product knowledge training through technology and vendor partners.
• Ensure high‑level customer service through problem‑solving and customer‑focused solutions, such as converting a return into an exchange and expediting resolution of delivery issues.
• Maintain contact with customers through the pre‑ and post‑delivery process to ensure a positive shopping and delivery experience.
• Adhere to asset protection and inventory control compliance procedures.
• Foster an environment of acceptance and respect that strengthens relationships and ensures authentic connections with colleagues, customers, and communities.

• Flexible availability, including days, evenings, weekends, and holidays.
• Strong interpersonal skills with the ability to share information with diverse groups of customers and colleagues.
• Resourceful and able to adapt quickly to changing priorities.
• 1 to 2 years of related experience is required.

• This position requires lifting, constant moving, standing, and reaching with arms and hands.
• Involves standing for at least two consecutive hours, lifting at least 50 pounds, stooping, kneeling, crouching, and climbing ladders.
• Frequent use of computers and other technology, including handheld equipment, cash register, and the ability to process register transactions.

This is a great time to join Macy’s. Whether you are helping a customer find the perfect gift, streamlining operations in a distribution center, enhancing our online shopping experience, buying in‑style and on‑trend merchandise, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of memorable moments in people’s lives.

Join us and help write the next chapter in our story. Apply today!

This job description is not all‑inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy’s Inc. reserves the right to amend this job description at any time. Macy’s Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.