Customer Service Advisor

Join Our Team at West Side Tractor Sales!

Position:
Customer Service Advisor

Department:
Product Support

Reports To:

Aftermarket Sales & Strategy Manager

Ready to ignite your career with a leading dealer of John Deere construction equipment? At West Side Tractor Sales, we believe in fostering a supportive and dynamic environment where employees can thrive. Whether you're looking for a career change or a chance to gain more experience in the field, we offer exciting opportunities to develop your skills and build a successful career.

Join a team that values innovation, collaboration, and customer service.

Be the face of our company by building strong, lasting relationships with customers through regular on-site visits and exceptional support. In this role, you'll proactively follow up on equipment, parts, and service sales, provide solutions to customer concerns, identify new aftermarket sales opportunities, and deliver technical guidance when needed. You'll play a key role in creating an outstanding customer experience while growing and developing your assigned territory to maximize market share, customer loyalty, and sales success.

• Competitive Pay: Annual Base + Commission, $60,000-$80,000+ Annual Potential. Compensation will be based on heavy equipment and dealership experience.
• Comprehensive Benefits Package: Access to a full range of benefits that support your health, well-being, and future.
• Stay Ahead of the Curve: We're committed to your development, offering hands‑on experience to stay current with the latest John Deere technology and industry trends.
• A Culture of Safety & Teamwork: At West Side, we prioritize safety and foster a collaborative team environment that works together to get the job done and ensure customer satisfaction.

• Customer Relationship & Territory Growth: Build strong customer relationships through regular on-site visits, proactive follow-up support, and responsive communication while developing and expanding the assigned territory to maximize market potential, customer satisfaction, and sales performance.
• Parts, Service & Aftermarket Sales: Promote and sell OEM and aftermarket ground engaging tools, undercarriage components, wear parts, repair services, extended warranties, maintenance plans, machine inspections, overhauls, job quotes, and special parts promotions.
• Customer Support & Problem Resolution: Conduct follow‑up visits and calls on equipment, parts, and service sales to ensure customer satisfaction, identify additional sales opportunities, address customer concerns, and provide effective solutions.
• Post‑Sale & Technical Support: Partner with the Sales Department to ensure equipment performance meets or exceeds customer expectations and provide introductions and limited technical support for John Deere Worksite Solutions.
• Continuous Learning: Complete all assigned training and stay current on products, services, and industry developments.

• Industry
  
  Experience:
  
  5+ years of experience in sales, service, training, or related roles within the heavy equipment or construction industry.
• Technical Knowledge: Strong understanding of parts, machinery, and equipment applications.
• Customer-Focused: Strong relationship‑building skills with a professional, solution‑oriented mindset.
• Tech‑Savvy: Confident using Microsoft Office, CRM tools, and staying current with digital sales tools and telematics.
• Travel Flexibility: Ability to travel throughout assigned territory and work flexible hours as needed.
• Driver’s License: Valid license with an acceptable driving record, as travel is part of the role.

Ready to Join Us? Join a company that truly values its employees and where you can make a real difference. If you're ready to put your skills to work and be part of a dynamic, growing company, apply today!