Xfinity Retail Sales Consultant; Joliet, IL

Job Summary

Location:

Joliet Xfinity Retail Store | Address: 2802 Plainfield Rd, Joliet, IL 60435.

• Engage customers with enthusiasm, demonstrating and explaining product features to enhance their shopping experience.
• Provide outstanding customer service throughout all interactions.
• Meet or exceed sales targets and enhance customer satisfaction through diligent follow-up and service excellence.
• Help customers interpret and clarify account statements and facilitate in‑store bill payments.
• Answer questions about current or new services, make changes to account data, upgrade service levels, and process general service requests.
• Act as a brand ambassador to promote Comcast/Xfinity products.
• Provide expert-level understanding and passion around technology, especially Comcast products and services.
• Maintain detailed sales product knowledge, including competitive information.
• Contribute to a fun and competitive retail environment.
• Adhere to retail operational policies and procedures, ensuring a consistent and professional store environment.

• High School Diploma or equivalent.
• Ability to adjust to a flexible work schedule, including evenings, weekends, and holidays as necessary.
• Regular, consistent, and punctual attendance.
• Ability to carry and/or lift 25-pound boxes and move around the store constantly.

• Medical, Dental, and Vision coverage.
• Comcast XFINITY courtesy services in serviced areas.
• Discount tickets to Universal Resorts.
• Paid Parental leave.
• Tuition reimbursement up to $8,000 for full‑time employees.
• Paid Time Off.
• 401K savings plan with up to 6% dollar‑to‑dollar matching.
• Other benefits available.

• Understand and apply Comcast operating principles as guidelines for your work.
• Own the customer experience, thinking and acting in ways that put customers first, providing seamless digital options at every touchpoint and making them promoters.
• Know the products, be enthusiastic, and act as learners, users, and advocates of technology, especially digital tools.
• Work as a team to achieve big results, stay open to new ideas, and collaborate effectively.
• Participate actively in the Net Promoter System, including huddles and follow‑up calls to enhance customer experience.
• Drive results and growth while supporting a culture of inclusion.
• Act with integrity and do what is right for colleagues, customers, investors, and communities.

• Communication
• Critical Thinking
• Problem Solving
• Customer‑Focused
• Persuasion
• Professional Integrity
• Resilience
• Self‑Motivation
• Teamwork
• Technical Knowledge
• Workplace Organization

Base Pay: $17.05 per hour. Total Target Compensation (Base Pay plus Targeted Commission): $24.74. Sales positions receive commissions according to applicable plans; non‑sales positions may receive bonuses. Comprehensive benefits are also provided.

High School Diploma or GED (Required).

• 2–5 Years

Comcast is an EOE/Veterans/Disabled/LGBT employer. We ensure reasonable accommodation for individuals with disabilities and encourage applicants to request accommodations.