Customer Success Manager, Real Time Solutions

• Support a defined book of customers using LSEG Real Time solutions and guide them throughout their customer journey.
• Focus on growing adoption, supporting integration, and expanding use of our solutions within their enterprise workflows.
• Own Customer Value Plans and support the delivery of agreed outcomes.
• Build positive relationships with stakeholders to ensure a consistent and high‑quality customer experience.
• Collaborate with Account Managers and Sales Leaders to share insights on customer health, retention, and growth opportunities.
• Clearly define business outcomes and success plans to capture and track customer objectives, milestones, risks, and success metrics.
• Educate customers on how to use LSEG enterprise platforms, content, and technologies tailored to use‑case needs.
• Monitor usage, account health, and growth opportunities to create actionable insights and strategically pivot as necessary.
• Seek out organic business expansion opportunities (up-sell / cross‑sell) in collaboration with LSEG business development partners.
• Ensure customers derive maximum ROI from LSEG services and solutions, utilizing the full extent of their licenses/contracts.

• 3-5 years of commercial experience in B2B consultative selling/support, preferably in a SaaS company.
• Knowledge of financial content and the financial services industry.
• Confidence engaging with a broad range of roles from market data managers, developers, application owners, data scientists to c-level executives.
• Ability to map a customer’s business needs to product solutions.
• Comfortable working in a fast paced and evolving environment.
• Collaborative, proactive, and customer‑focused approach.
• Strong communication and presentation skills, with the ability to adjust messaging for different audiences.
• Ability to travel to customer sites when required.
• Bachelor’s degree required.
• Experience with real time infrastructure, market data workflows, cloud technologies, APIs and/or coding is an advantage.

Demonstrates expertise in B2B consultative selling and customer support within the SaaS industry, focusing on customer journey management and maximizing ROI from solutions. Proficient in building relationships with diverse stakeholders and effectively communicating tailored solutions to meet customer needs.

• B2B Consultative Selling
• Customer Journey Management
• Financial Services Knowledge
• Real Time Infrastructure Experience
• Strong Communication Skills

• Customer Value Plans
• Business Outcome Definition
• Usage Monitoring
• Account Health Tracking
• Integration Support
• Market Data Workflows
• APIs
• Cloud Technologies

• Collaborative Approach
• Proactive Mindset
• Customer‑Focused
• Presentation Skills

• Bachelor's Degree

• SaaS
• Financial Content
• Customer Engagement
• Up‑Sell
• Cross‑Sell

• LSEG Real Time Solutions
• LSEG Enterprise Platforms