Sr Client Manager

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

NTT DATA is seeking a highly motivated and results-driven Senior Client Manager to join our growing sales organization. As a quota-carrying sales professional, you will be responsible for managing and expanding a portfolio of strategic accounts within the Commercial Services, Retail, and Hospitality sectors
. In this role, you will serve as a trusted advisor to clients, driving revenue growth through customer retention, account expansion, renewals, and new business opportunities. You will leverage your industry expertise and consultative sales approach to understand client objectives, identify business challenges, and position NTT DATA's portfolio of services and solutions to deliver measurable business outcomes. The ideal candidate is experienced in building executive-level relationships, navigating complex sales cycles, and collaborating across internal teams and strategic partners to drive long-term customer success.

This position requires up to 50% travel to support client meetings, business development activities, industry events, and relationship-building efforts across the assigned territory.

• Own and manage a portfolio of strategic accounts within the Commercial Services, Retail, and Hospitality industries.
• Drive revenue growth through account expansion, cross-selling, upselling, and renewals.
• Identify and pursue new business opportunities generated through Business Development Representatives, Lead Generation teams, and personal prospecting efforts.
• Develop trusted advisor relationships with key client stakeholders, including executive decision-makers.
• Understand customer business priorities and align NTT DATA solutions to address operational, technology, and growth objectives.
• Proactively manage account health, minimize churn risk, and maximize customer retention.
• Build and execute strategic account plans that support client goals and drive long-term revenue growth.
• Collaborate with internal teams, solution specialists, partners, and vendors to develop and deliver customer solutions.
• Maintain an accurate sales pipeline, forecasts, account plans, and opportunity records using Salesforce and other sales enablement tools.
• Drive customer satisfaction throughout the entire client lifecycle.
• Monitor industry trends, market conditions, and competitive activity to identify new opportunities within assigned accounts.
• Ensure compliance with governance, financial, and organizational policies while effectively managing business risk.
• Travel up to 50% to meet with customers, prospects, partners, and internal stakeholders.

• Strong consultative selling skills with the ability to connect business challenges to technology and professional services solutions.
• Proven ability to develop strategic account plans and execute sales strategies that exceed revenue objectives.
• Strong financial and business acumen with the ability to engage in outcome-based conversations with customers.

• Demonstrated success building and managing executive-level relationships.
• Ability to influence multiple stakeholders and navigate complex organizational structures.
• Strong communication, presentation, negotiation, and relationship-building skills.

• Knowledge of IT services, digital transformation, cloud, managed services, consulting, and professional services offerings.
• Ability to articulate business value and align solutions to customer needs and desired outcomes.
• Understanding of current market trends and business challenges impacting Commercial Services, Retail, and Hospitality organizations.

• Bachelor's degree in Business, Sales, Marketing, or a related field, or equivalent professional experience.
• Relevant vendor or industry certifications are a plus.
• Experience using  or a…