Sales Operations Associate - Territory West

Role Overview

The role of the Sales Operations Associate (SOA) is to provide operational order support to account manager(s) or account team(s). SOA is responsible for facilitating the progression of orders through the order cycle (order entry to invoice), and resolve order issues (e.g. drop ship emergencies, backorder management, bid escalation, etc.) by escalating with Backoffice departments.

• Order entry, including installs, adding contracts and bids.
• Web order processing through the sales order router.
• Manage bids entry, amend, and win bids in the bid router, as needed.
• Ensure proper purchasing contract(s) and terms are selected upon order entry.
• Daily maintenance of sales order routers and sales order manager screens.
• Ensure all started tasks are seen through to completion.
• Facilitate and follow up on Customer Relations/Service Now Request to ensure a frictionless order flow experience for customers, and sales coworkers.
• Provide daily maintenance of operational assistance to release orders on hold in the Sales Order Manager and Sales Order Router.
• Act as point of contact for order status requests with account manager(s), account team(s) and basic level customer requests.

• Minimum basic requirements High School Diploma.
• Intermediate to advanced PC skills;
  Microsoft Word, Excel and PowerPoint.
• Flexibility, adaptability, and an optimistic view of projects and work environment.
• Customer service oriented.
• Strong organizational skills.
• Able to work with multiple personalities.
• Ability to multi-task, organize and prioritize.
• Ability to communicate frequently with coworkers about shipping/logistic issues.
• Must be able to exchange accurate information in these situations.
• Constantly operates a computer and other office productivity equipment, such as a calculator, copy machine and computer printer.
• Must be able to remain in a stationary position 50% of the time.
  
  Ability to work in a high stress and visibility environment.

• Associates’ and/or Bachelor’s degree.
• One year sales experience.

Pay: $20.19 - $27.89 hourly

Benefits overview:  Salary ranges may be subject to geographic differentials CDW is committed to being an AI-fluent organization We’re looking for people who bring curiosity, a learner’s mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances—not replaces—human creativity and decision-making.

You don’t need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work. Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications.

As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that’s curious, adaptive, and ready to explore what’s possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.

CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what’s possible through technology. What makes CDW different isn’t just what we do—it’s how we do it. At CDW we act as one—building trust, speaking candidly, and…