Strategic Accounts Program Manager

• Create and execute effective programs across the Johnstone Supply organization through collaboration, communication, analysis, and training
• Serve as a strategic partner to build, grow, and maintain profitable, long-lasting relationships with key accounts
• Collaborate with the Strategic Accounts Director on growth strategies
• Launch and execute new programs through distributors; analyze performance, identify growth opportunities, and troubleshoot account issues
• Align programs with customer and distributor requirements using company systems, technology, and distributor operations knowledge
• Meet regularly with accounts and distributors to drive momentum and engagement
• Develop ideas to improve and grow accounts
• Execute integrations, truck stocking, and other operational systems with program operations
• Identify key sales initiatives with the products team
• Drive marketing initiatives through accounts with the marketing team
• Provide customer-experience input and eCommerce growth opportunities
• Collaborate with vendor partners on product initiatives, goals, and engagement strategies
• Drive new Strategic Accounts programs through distributors, including reviewing opportunities, introducing Account Representatives, setting up accounts, and providing training
• Complete sales calls, perform account management, expand business opportunities, and set up new accounts
• Support the Strategic Accounts Manager by identifying national opportunities and vendor partners, advocating Member needs, determining internal requirements, and developing proposals
• Implement and manage Strategic Accounts initiatives and account management
• Manage communications from existing strategic accounts and resolve issues
• Provide inside sales support, including questions, quote requests, product crosses, and shipping and billing issues
• Evaluate program effectiveness through data gathering and analysis; communicate results and drive continual improvement
• Maintain complete and accurate documentation of programs, processes, and procedures
• Complete special projects designated by the Strategic Accounts Director
• Travel 30% throughout the fiscal year

• Associate's degree (A.A./A.S.) from an accredited college or university; at least five years of related experience; or equivalent combination of education and experience
• Bachelor's Degree (B.A./B.S.) from a four-year college or university preferred, but not required
• No certificates, licenses, or registrations required
• Ability to use current word processing and spreadsheet programs (Word, Excel)
• Ability to build reports in a well-planned and thoughtful manner
• Problem-solving skills, including listening to, interpreting, and meeting the needs of others; diagnosing and resolving business problems
• Project management skills, including establishing objectives, timelines, deadlines, action planning, and evaluating business growth opportunities
• Skill in influencing and leading others to achieve business goals
• Ability to establish priorities and manage multiple tasks
• Ability to communicate information across individuals, departments, and external parties
• Ability to listen and converse clearly and professionally
• Ability to present information orally and in writing
• Skill in providing accurate information to stakeholders

Demonstrates strong account management and strategic partnership capabilities, with a focus on program execution, data analysis, and effective communication. Proven ability to drive growth initiatives and enhance customer experiences through collaboration and problem-solving.

• Account Management
• Strategic Partnership Development
• Data Analysis
• Project Management
• Communication Skills

• Data Gathering
• Program Execution
• Report Building
• Sales Initiatives
• Operational Systems Management

• Problem-Solving
• Influencing Others
• Listening Skills
• Presentation Skills
• Prioritization

• Strategic Accounts
• Customer Experience
• Vendor Partnerships
• Growth Strategies
• Account Management Processes

• Word Processing Programs
• Spreadsheet Programs
• ECommerce Platforms