Asset Protection Operations Coach

The Walmart team is looking for a senior manager‑level leader in Asset Protection to drive business results and ensure a secure environment across multiple retail operations. The role requires a combination of sales insight, managerial acumen, and investigative leadership to maintain safety and profitability.

• Drive sales by ensuring effective merchandise presentation, accurate pricing, product signing, inventory levels, cleanliness, and stock rotation.
• Lead and develop teams by training, coaching, and providing feedback; tour stores and teach operational best practices.
• Model exemplary customer service using the One Best Way (OBW) service model.
• Manage customer service initiatives, resolve complaints, and conduct continuous improvement plans.
• Supervise hourly associates, hire, train, mentor, assign duties and recognize performance.
• Control unexplained merchandise loss and improve profitability through performance goal setting, loss prevention policy enforcement, and inventory audits.
• Investigate policy violations and criminal activity, gather evidence, write reports, and present testimony when required.
• Develop and conduct safety and risk control training, monitor accident trends, and implement prevention plans.
• Deliver training on asset protection, safety, claims, and receiving procedures; identify training gaps and develop materials.
• Manage claims and receiving operations, ensuring timely processing of damaged, returned, or liquidated merchandise.
• Coordinate job‑related activities, develop relationships with stakeholders, and communicate goals and progress.
• Promote compliance with company policies, the Open Door policy, and maintain ethical standards.
• Foster an inclusive culture that respects individuality, builds high‑performing teams, and encourages talent development.
• Act in service of customers and members, making decisions based on data and balancing short‑ and long‑term priorities.

• Completion of 2 years of college coursework.
• Option 1: 1 year’s experience as a supervisor in a multi‑department environment.
• Option 2: 1 year’s experience in accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi‑department environment.
• Option 3: 2 years’ experience in asset protection or a related area.
• Successful completion of state requirements for asset protection (training, certification, licensing).
• Current state‑issued Certificate of Eligibility (if applicable).
• Successful criminal background check and/or firearms authorization training (if applicable).
• Completion of all required job‑related trainings and assessments.

• Bachelor of Science in Business Management and Leadership (Live Better U or Bellevue University).
• Certificate of Completion in People and Business Leadership (Live Better U or Bellevue University).
• Certification in an asset protection related field (e.g., Loss Prevention Qualified, Loss Prevention Certified).
• Experience supervising 5+ direct reports with performance management, mentoring, hiring, and firing responsibilities.
• Investigative experience.
• Bachelor’s degree in Business or Criminal Justice.

The annual salary range for this position is $65,000.00 – $80,000.00. Additional compensation includes annual or quarterly performance bonuses. Depending on location, adjustments may apply through Regional Pay Zone and complex structure adjustments.

Walmart offers a comprehensive benefits package that includes medical, vision, and dental coverage; a 401(k) plan with company match, stock purchase opportunities, and life insurance; paid time off (PTO), parental and family care leave, bereavement leave, jury duty, and voting leave; short‑term and long‑term disability; company discounts; military leave pay; and adoption and surrogacy expense reimbursement. Employees may also enroll in the Live Better U educational program, which covers tuition, books, and fees for high‑school completion up to bachelor’s degrees.

Further details can be found on Walmart’s benefits portal.

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a zero‑tolerance policy regarding the use of illegal drugs and alcohol. All employees are expected to comply with this policy to ensure a safe and productive work environment.