Lead Surveillance Officer - Harrah's Joliet

Lead Surveillance Officer - Harrah's Joliet

Joliet, IL, United States (On-site)

The Lead Surveillance Officer supports the Surveillance Supervisor in overseeing the daily operations of the Surveillance Department to ensure the safety, security, and integrity of casino operations. This role assists with leading and mentoring Surveillance Officers, monitoring gaming activity through surveillance systems, conducting investigations, documenting incidents, and ensuring compliance with company policies, gaming regulations, and internal controls. The Lead Surveillance Officer serves as the department lead in the supervisor’s absence and is expected to demonstrate strong leadership, sound judgment, attention to detail, and the ability to remain calm in high‑pressure situations.

• Provide supervision in the supervisor’s absence.
• Assist the supervisor in directing Surveillance Officers in performing their duties and procedures of the company.
• Assist supervisor in preparation and maintenance of daily paperwork and in training.
• Provide feedback to the Supervisor for completion appraisal reviews.
• Communicate with and notify appropriate management and authority upon the detection and taping of cheating, theft, embezzlement or other illegal activities.
• Work in liaison with the applicable department managers and state regulators with regards to confidential matters.
• Work effectively with all departments to assure efficient surveillance support service is provided when needed.
• Perform all duties of a Surveillance Officer when necessary.
• Operate all surveillance equipment with a high degree of skill.
• Perform observations of all departments and applicable job functions to assure compliance with the established laws, regulations, policies, procedures and internal controls.
• Meet attendance guidelines of the job and adhere to regulatory, departmental and company policies.
• Respond calmly in crisis and stressful situations.
• Observe and retain specific details of incidents and persons.
• Provide court testimony when necessary and write detailed reports.
• Work overtime or switch shifts on short notice.

• High School diploma or equivalent required.
• Must be 21 years of age.
• Must possess a positive attitude and demonstrate effective teamwork skills.
• Minimum one year surveillance experience required.
• Thorough working knowledge of all casino operations required.
• Excellent customer service, communication, and organizational and writing skills.
• Punctual, have good work ethics, and be a reliable person with a can‑do positive attitude.
• Flexible with schedule to work holidays and weekends.

• Lifts up to a maximum of 10 lbs. and/or carries objects weighing up to 10 lbs.
• Must be able to work in areas containing secondary smoke, high noise levels, bright lights and dust.
• Position requires 5% standing, 90% sitting, 5% walking.
• Requires some bending, kneeling and reaching overhead.
• Must be able to respond to touch, speech, aural and visual cues.
• Must be able to work in a fast‑paced environment involving constant internal and external customer contact.
• Must be able to maneuver to all areas of the casino.
• $23.00 per hour.
• Employment Type
  
  – Full Time.
• Grave Shift: 10:30 pm - 6:00 am.

• Comprehensive Medical, Dental, and Vision Insurance to support your health and well‑being.
• Life and Disability Insurance to provide financial security in unexpected situations.
• 401(k) retirement plan to help you save for the future.
• Generous Paid Time Off (PTO) policy to ensure a work‑life balance and time for personal needs.
• Education Assistance program to support your professional development and continuous learning.
• Exclusive Team Member Discounts as a recognition of your valuable contribution to the team.

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required…