Housing Coordinator

About Us

Volunteers of America is a national, faith-based nonprofit organization founded over 125 years ago. VOA Illinois is one of the oldest affiliates of the Volunteers of America family delivering strength-based trauma-informed, gender-responsive and culturally sensitive programs and services at the highest standards of excellence to our clients. We have never stopped reinventing our services and we continue to innovate based on our communities’ evolving needs.

VOA Illinois, a certified “Great Place to Work,” fosters an organizational culture focused on faith, innovation and collaboration. Year after year VOA Illinois expands and promotes from within, holding a workforce with over 50% having experienced promotion. Check out our careers page to find more opportunities at Careers - VOA Illinois.

Full-time, in‑office position requiring a 40‑hour week on average. May include occasional weekend and/or evening hours as assigned.

Physical demands include sedentary work, operating a computer and other office productivity machinery with frequent communication with clients and colleagues of VOA Illinois and others involved in the care and custody of clients. The individual must be able to move, traverse and travel in the community in a vehicle, assist clients in and out of a vehicle if necessary, and transport clients in the community.

Must be able to lift and carry up to 50 lbs.

• Drive engagement and communication with clients that embodies empathy, patience and emotional intelligence.
• Advocate for clients using active listening to determine resources and meet various needs.
• Collaborate with VOA colleagues, outside organizations or vendors, etc. to connect clients and obtain necessary resources.
• Display discipline in managing time and attention to assigned caseload, tasks or projects.
• Exercise prudent stewardship of agency resources.
• Exhibit cultural competence while serving clients of diverse backgrounds and commit to expanding knowledge and understanding of different communities and people groups.
• Demonstrate ethical and professional behavior at all times.
• Engage with trauma-informed care approach and practice principles.
• Recognize and display ability to de‑escalate and resolve conflict as necessary.

Support Services for Veteran Families (SSVF) is a comprehensive program for Veterans who are struggling in crisis or at risk of serious instability in their lives. The program provides Veterans with the support, resources and hope they need to successfully win “the war at home” and achieve their full potential in all areas of their life, by working on a personalized service plan with our Veteran Services team.

Our team offers a full continuum of supportive services and interventions that are individually tailored to meet the unique needs of each Veteran.

• Coordinate with supportive service providers, community partners, and stakeholders to prevent and end Veteran homelessness.
• Provide comprehensive housing support services, including participant assessments, housing navigation, referrals to safe and compliant housing, and ensuring required inspections and quality standards are met.
• Conduct housing inspections and serve as a subject matter expert on fair housing, affordable housing regulations, tenant/landlord rights, and program compliance requirements.
• Proactively recruit, engage, and retain landlords through community outreach, in‑person engagement, and relationship‑building efforts to expand a portfolio of safe, affordable housing options for Veterans.
• Respond promptly to participant, landlord, and partner inquiries to ensure timely housing placements and service coordination.
• Maintain accurate, timely documentation in required databases and systems (e.g. HUD‑VASH, VA systems, Microsoft Teams, and Microsoft Office) in accordance with program, regulatory, and funding requirements.
• Collaborate with team members and the Program Manager to develop and implement innovative strategies that support Veterans in transitioning to and maintaining permanent housing.
• Assist in meeting program performance goals and maintaining compliance with HUD, VA,…