Customer Service Associate

At Payvantage, our Customer Service Associates are the voice of our brand and a key part of delivering exceptional client experiences. In this role, you’ll support customers through phone, email, and live chat while providing clear, helpful solutions in a fast-paced, team-focused environment. You’ll build strong relationships, resolve questions with confidence, and help customers get the most value from our products and services.

We’re looking for someone who is professional, detail-oriented, and genuinely enjoys helping people-someone who thrives on communication, problem-solving, and making a positive impact every day.

Role Description

This is a full-time, on-site role for a Customer Service Associate located in Jonesboro, AR. The Customer Service Associate will be responsible for managing customer inquiries, resolving concerns, and ensuring customer satisfaction. Day-to-day tasks include providing assistance through various communication channels, maintaining a positive customer experience, and troubleshooting issues effectively. The role requires collaboration with internal teams to ensure prompt and accurate resolutions that meet the customers' needs.

Responsibilities

• Respond promptly and professionally to incoming customer inquiries by telephone, or email / Help Chat
• Conduct outbound communications to existing customers using telephone, email, and Chat
• Maintain an updated knowledge of the organization's products, services, and customer service policies
• Document customer interactions when necessary, compiling documents and forwarding information to interested parties
• Explain simply and clearly in response to customer questions and check for customer understanding and acceptance
• Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits
• Assist clients by demonstrating the use of goods and programs and answering any questions they may have
• Participate in training opportunities provided by the organization or by outside entities
• Establish and maintain good rapport with customers by using positive language and anticipating their needs

Qualifications

• Proficiency in Customer Support and Customer Service skills to address diverse customer needs effectively.
• Strong focus on ensuring Customer Satisfaction and enhancing Customer Experience through dedicated support.
• Excellent Phone Etiquette and communication skills to provide professional and friendly service.
• Strong problem-solving abilities and attention to detail.
• Ability to handle multiple tasks under pressure efficiently.
• Proficiency with customer service software and tools is a plus.
• Previous experience in a call center customer service or related role preferred.
• Bilingual Spanish speaking skills a PLUS!!