Customer Service

Job Duties:

• Provide customer service and technical support for clients using company software platforms and services
• Assist customers with troubleshooting issues related to Quick Books, Microsoft 365, and other business software applications
• Respond to customer inquiries through phone, email, and remote support tools while maintaining accurate documentation of customer interactions and resolutions
• Work closely with internal departments to ensure customer concerns are resolved in a timely and professional manner while maintaining a positive customer experience
• Regularly use desktops, laptops, multi-line phone systems, remote support software, printers, scanners and standard office equipment

Requirements:

• Strong customer service and communication skills are required along with basic technical troubleshooting abilities
• Applicants should have experience or familiarity with Quick Books and Microsoft 365
• Strong organizational skills
• Must have a friendly and professional attitude with strong problem-solving abilities and a customer-focused mindset
• Able to sit for extended periods of time while working on a computer and communicating with customers by phone and email
• Able to occasionally lift office materials or equipment weighing up to 20 pounds
• Previous experience in customer service, technical support, administrative support, or office-related work
• Experience working with business software, accounting systems, or office technology
• High School Diploma or equivalent
• Additional education, training or certifications related to business, technology, customer service, or office administration is preferred

Work Schedule:

8am to 5pm Monday - Friday