Teller, Finance & Banking

Department

Branch

Full Time

Non-Exempt

Regular

First National Branch hours of operation are from 7:00 a.m.

- 7:00 p.m., Monday
- Friday, and Saturday from 9:00 a.m. to 2:00 p.m. Positions will require the ability to work weekend hours.

Branch Manager

None

None

Assists customers with bank transactions in accordance with approved policies and procedures, balance transactions daily and provide excellent customer service.

• Enter customers' transactions into computers to record transactions and issue computer-generated receipts.
• Balance currency & coin, in cash drawers at ends of shifts, and calculate daily transactions using Vertex Teller Capture system, machines with a high level of accuracy.
• Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.
• Order a supply of cash to meet daily needs.
• Transact deposit and check cashing business for customers according to bank policies and procedures.
• Accurate utilization of the teller system and computer system.
• Regular use of fax, copier, currency counter, changer, coin counter, scanner, currency dispenser and/or cash recycler, ATM, and telephone.
• Explain, promote, and cross sell bank products and services.
• Assist in balancing of the ATM.
• Accept loan payments.
• Respond promptly to customer requests, problems and needs.
• Handle customer transactions efficiently and accurately.
• Adhere to written bank policies and procedures as directed.
• Maintain good punctuality and attendance to work.
• Strong communication skills. Ability to communicate with customers throughout the day.
• Knowledge of federal and state laws and regulations, including a demonstrated adherence to all Bank Secrecy Act, Anti-Money Laundering and OFAC policies and procedures.
• Completion of training annually addressing these topics.

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

• Accountability
  - Ability to accept responsibility and account for his/her actions.
• Accuracy
  - Ability to perform work accurately and thoroughly.
• Adaptability
  - Ability to adapt to change in the workplace.
• Customer Oriented
  - Ability to take care of the customers’ needs while following company procedures.
• Ethical
  - Ability to demonstrate conduct conforming to a set of values and accepted standards.
• Honesty / Integrity
  - Ability to be truthful and be seen as credible in the workplace.
• Relationship Building
  - Ability to effectively build relationships with customers and co-workers.
• Reliability
  - The trait of being dependable and trustworthy.
• Responsible
  - Ability to be held accountable or answerable for one’s conduct.

High School Graduate or General Education Degree (GED)

• Customer service experience required.
• Cash handling experience preferred.
• 10-Key
• Typing

Basic knowledge of Windows and Computers.

• Stand F
• Walk F
• Sit C
• Manually Manipulate C
• Reach Outward F
• Reach Above Shoulder F
• Climb O
• Crawl O
• Squat or Kneel O
• Bend O
• Grasp F
• Speak F

• 10 lbs or less F
• 11-20 lbs F
• 21-50 lbs O
• 51-100 lbs O
• Over 100 lbs N

• 12 lbs or less F
• 13-25 lbs F
• 26-40 lbs O
• 41-100 lbs N

• Vision (Near, Distance, Peripheral, Depth)
• Sense of Sound
  - Must be able to hear customers and staff talk, hear alarms, etc.

An office environment in a controlled atmosphere building.