Hotel General Manager - Jonesboro, AR

Position Summary

The General Manager of the Fairfield Inn Jonesboro is the primary business leader of the property, with full accountability for all aspects of hotel operations, including guest satisfaction, associate engagement, financial performance, sales activity, brand compliance, and ownership returns. Reporting to the Director of Operations, this role leads the property management team, sets the cultural tone for the hotel, and ensures that day-to-day operations consistently reflect both Marriottbrand standards and PAH Management's commitment to putting associates first.

• Tour operating departments daily, making real-time adjustments through department heads to maintain service quality, cleanliness, and operational efficiency.
• Inspect guest rooms weekly at minimum in conjunction with the Housekeeping Manager and Property Engineer; ensure standards are met and corrective action is taken promptly.
• Ensure the cleanliness, maintenance, and physical condition of the property through structured inspections and a proactive preventive maintenance program.
• Be present and visible in public areas during peak times; greet guests, support team members, and model the Marriottservice culture firsthand.
• Ensure all scheduled property meetings occur, are purposefully facilitated, and drive accountability at every level.
• Participate in Manager on Duty (MOD) coverage as scheduled.

• Own the hotel's full financial performance, including revenue generation, expense management, and profitability against budget and forecast.
• Forecast the hotel's monthly financial position by estimating revenues and line-by-line expenses; produce accurate reforecasts based on current and projected data.
• Ensure all department heads maintain budgeted productivity levels and adhere to PAH Management's checkbook accounting procedures.
• Ensure complete daily processing of invoices through the accounts payable process; submit all required financial documents to the Corporate Office in accordance with the monthly accounting calendar.
• Maintain procedures for hotel safe security and conduct monthly safe audits as required.
• Meet all financial review dates and corporate-directed reporting requirements in a timely manner.

• Play an active and visible role in the hotel's sales efforts, including calling on top accounts, hosting clients, conducting site tours, and maintaining relationships with key on-property and community contacts.
• Partner with the Area Sales Manager and PAH corporate sales leadership to align property-level activity with portfolio revenue strategy and brand commercial objectives.
• Monitor revenue pace, competitive set performance, and market trends; implement strategies to grow market share and improve RevPAR index when penetration goals are not being met.
• Participate in the daily business review process; support prospecting, lead conversion, and group and transient booking activity.
• Develop networking opportunities through active participation in the local business community, local associations, and industry events.

• Ensure the consistent implementation of brand service standards with the objective of meeting or exceeding guest expectations and improving brand rankings.
• Monitor guest satisfaction scores, online reviews, and brand quality assurance metrics on an ongoing basis; review feedback with the team and implement corrective actions where needed.
• Address guest concerns, complaints, and escalations with professionalism and urgency; ensure service recovery is handled consistently and completely.
• Complete required Marriott and PAH corporate training modules; maintain certification to facilitate brand training as required.
• Remain current on brand updates, new initiatives, and brand compliance requirements; ensure the property team is informed and aligned.

• Motivate, coach, counsel, and hold management personnel accountable in accordance with PAH Management's SOPs and progressive discipline procedures; ensure managers apply the same standards with their direct…