Desktop Support Engineer; Jonesboro, -Arkansas

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at

We are looking for a capable resource to coordinate activities, ranging from simple to more complex plans. This role will provide on‑site assistance to end‑users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Job Title:

IT Desktop Support Engineer (L1)

Location:

Jonesboro, Arkansas, USA

Employment Type:

Full‑Time

Work Arrangement:
Onsite (or Hybrid if applicable)

Engagement Type: 1099 Independent Contractor (No Benefits)

We are seeking a motivated IT Desktop Support Engineer (Level
1) to provide first‑line technical support for end users in a fast‑paced enterprise environment. The ideal candidate will be responsible for troubleshooting hardware, software, and network‑related issues, ensuring smooth day‑to‑day IT operations. This is a full‑time 1099 independent contractor role and does not include company‑sponsored benefits.

• Provide L1 technical support for desktops, laptops, printers, mobile devices, and peripherals
• Troubleshoot and resolve issues related to Windows OS, Microsoft Office Suite, VPN, and standard business application
• Perform user account support including password resets, access provisioning, and basic Active Directory tasks
• Install, configure, and upgrade software and hardware as needed
• Log, track, and document incidents and service requests using a ticketing system (e.g., Service Now, Jira, or similar)
• Provide remote and onsite support to end users
• Escalate complex technical issues to L2/L3 support teams when necessary
• Ensure compliance with IT policies, procedures, and security standards
• Maintain inventory of IT assets and support equipment lifecycle management
• Deliver high-quality customer service and end‑user support experience

• 1–3 years of experience in IT Desktop Support or Helpdesk (L1)
• Strong knowledge of Windows operating systems (Windows 10/11)
• Basic understanding of Active Directory, networking fundamentals (DNS, DHCP, VPN)
• Experience with troubleshooting hardware and software issues
• Familiarity with ticketing systems and ITSM processes
• Strong communication and customer service skills
• Ability to work independently and manage priorities effectively
• Hands‑on experience supporting end users in an enterprise environment

• CompTIA A+, Network+, or similar certifications
• Experience supporting Office 365 / Microsoft 365 environments
• Basic knowledge of Mac OS and mobile device support
• Prior experience in corporate or manufacturing IT environments

Candidates must be authorized to work in the United States. Eligible categories include: H4 EAD Holders

No benefits (health insurance, PTO, retirement, etc. not included)

Pay structure to be discussed based on experience and skill level

• Strong problem‑solving ability
• Professional and customer‑focused attitude
  
  Ability to work under pressure and meet SLAs
• Team collaboration and effective communication

Interested candidates are invited to send their resumes to: car