Operational Closing Support Manager – Attorney’s Title Group

About Attorney’s Title Group (ATG):

Attorney’s Title Group (ATG) is a full-service title company committed to delivering exceptional title and closing services. We are seeking an experienced Operational Closing Support Manager to oversee closing support operations, manage staff, and ensure smooth, efficient, and high-quality real estate transactions.

Position Overview:

The Operational Closing Support Manager is responsible for managing all aspects of closing support operations, with a strong emphasis on quality control oversight, team leadership, and workflow optimization. This role requires strong leadership, extensive experience in the closing process, and a deep understanding of title and closing operation management. The ideal candidate will have a proven track record in staff management, training, process improvement, and operational oversight, with Soft Pro experience being a plus.

This position may require some travel between various offices or industry events (approximately 20% of the time) to support operations, attend meetings, or strengthen professional relationships.

Key Responsibilities:

• Lead and manage quality control measures, including responsibility for the quality control of files and ensuring transaction accuracy and consistency across all closing teams.
• Oversee and manage closing support operations, ensuring smooth, timely, and efficient closing transactions.
• Lead and develop escrow processing teams, including hiring, training, scheduling, attendance management, and performance evaluations.
• Work closely with real estate agents, lenders, attorneys, clients and staff to resolve closing and title issues.
• Enhance operational efficiency by developing and implementing policies and procedures to improve closing workflows and maintain application proficiency.
• Work closely with Organizational Support Directors to ensure adequate operational support needs are being met across all closing teams and locations.
• Conduct regular meetings with closing teams and senior leadership to discuss goals, performance, and process improvements.
• Represent ATG at industry events and networking opportunities, strengthening relationships with key stakeholders.
• Travel for office visits, training, industry events, or operational support.

Typical Workday:

A typical day for the Operational Closing Support Manager includes:

• Overseeing quality control procedures and ensuring accuracy in all closings.
• Managing staff and conducting training sessions and working on process improvements.
• Reviewing emails, reports, and transaction priorities for the day.
• Leading team meetings to discuss pending closings, address challenges, and provide operational guidance.
• Managing closing support operations, ensuring smooth and timely transactions.
• Meeting with real estate agents, lenders, and clients to resolve closing issues and ensure customer satisfaction.
• Reviewing operational reporting and tracking performance.
• Collaborating with Organizational Support Directors to address operational needs and ensure seamless support for the closing teams.
• Traveling as needed to various ATG offices or industry events to support operations.
• Wrapping up the day by reviewing outstanding tasks and setting priorities for the next business day.
• Performance evaluations and ongoing training for closing support staff.
• Recurring team meetings to manage workflow and address challenges.
• Operational meetings with closing support teams and senior leadership to discuss operational improvements and business growth.
• Collaboration with Organizational Support Directors to ensure operational needs are met.
• Industry networking events to foster business relationships and market ATG’s services.

Qualifications & Skills:

• Extensive experience in title and closing operations with a strong understanding of industry best practices.
• Proven leadership and management experience, including training and developing high-performing teams.
• Strong ability to analyze and improve operational processes and lead effective teams.
• Excellent communication skills, capable of managing operational and closer relationships and resolving disputes…