Retail Associate

Our values start with our people, join a team that values you!

Bring your talents to Ross, our leading off‑price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high‑quality brands and on‑trend merchandise at extraordinary savings, while providing a fun and exciting treasure‑hunt experience.

Our Corporate headquarters are in Dublin, CA; we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2025 revenues of $22.8 billion, we are a Fortune 500 company committed to an inclusive work environment and continuous learning opportunities.

• Success – Our winning team pursues excellence while learning and evolving.
• Career growth – We develop industry‑leading talent because Ross grows when our people grow.
• Teamwork – We work together to solve hard problems and find the right solution.
• Our commitment to Diversity, Equality & Inclusion, and community – We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger.

The Retail Associate is responsible for ensuring our customers have a positive shopping experience. The Associate greets all customers courteously, treats fellow Associates with respect, follows all company best‑practice standards, maintains a clean work area, and ensures proper merchandise presentation. The Associate may be requested to perform additional tasks as needed to meet customer service and operational goals.

• Understands that safety is the number one priority and practices safe behaviours in everything they do.
• Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone; keeps egress clear and reports unsafe conditions.
• Treats all customers and Associates with respect and courtesy; is friendly and professional at all times.
• Assists customers – is register‑trained, helps with merchandise, and answers questions politely and knowledgeably.
• Provides prompt and efficient responses to customers at all times, handling issues courteously and calling leadership when needed.
• Represents and supports the company brand at all times.
• Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters, replenishing restroom supplies, and disinfecting high‑touch areas to maintain merchandise, customer, and team areas.
• Maintains a professional appearance and adheres to the company dress code.
• Performs daily assigned sizing and recovery per company best practice to keep the store neat, clean, and merchandising to standards.
• Expedites newly received merchandise to the sales floor with urgency, merchandising all items per best practice and monthly presentation guidelines.
• Understands the Loss Prevention Awareness program, Shortage Highway, Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards.
• Demonstrates integrity and honesty in all interactions; safeguards confidential information, cash, and merchandise.
• Follows all Mark‑Out‑of‑Stock (MOS) policies, processes merchandise, and notifies leadership to review approvals for disposals.
• Follows all cash, check, charge card, and refund procedures; maintains accuracy when handling bankable tenders.
• Demonstrates a sense of urgency to efficiently perform their role, maximizing productivity by executing best practices and minimizing steps in their workflow.

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

• Effectively communicate with customers, Associates, and Store Leadership in a friendly, respectful, cooperative, and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

• Ability to use all store equipment, including PDTs, registers, and PC.
• Ability to spend up to 100% of working time standing, walking, and moving…