3rd Key

• Employee Type Full Time

Job Title: 3 rd Key

Department:
Grocery

Reports to:
Store Manager

Exempt Status:
Non-exempt

Safety Sensitive:

JOB FUNCTION: Manage the store in the absence of the Store Manager and Assistant Manager. A non‑exempt position that assists in the day‑to‑day running of the store

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Customer Service – Meet customer needs with a smiling face and remember that the customer always comes first. Always make our customers know that they are important and special to us. Handle all customer questions and concerns
• Financial and Operational Responsibilities:
• This position is a backup to the Store Manager. He/she must know all items on the manager’s duty list. He/she, along with the Assistant Manager, assumes the manager’s role when the manager is out of the store.
• Complete a store tour at the end of the day. Note the condition of the store and communicate conditions to department heads, stockers, and store manager prior to opening the following day.
• Provide backup for cashiers as needed.
• Grocery orders – make out, punch in, and transmit
• Check all invoices for shortages and proper billing.
• Check all vendors into the store at back receiving door.
• Ensure that all policies and procedures are adhered to.
• Ensure that all resets and new items are worked into the sales floor.
• Make sure front and back of the store is kept clean and running in proper order about state codes and regulations.
• Leave notes for the opening manager concerning events that happened the night before and what may need to be followed up on.
• Employee Responsibilities: (Coordinate all duties with the Store Manager.)
• To ensure that store opening and closing accounting procedures are followed.
• Be fair and consistent with all employees.
• Teaching – Continually teach team members how to best do their jobs.
• Employee complaints – Listen to employees; give unhappy workers an opportunity to be heard. Keep accurate records of these situations. Report to store manager.
• Inform Store Manager, HR, or Operation Supervisor immediately of urgent matters: discrimination, harassment, insubordination, suspected drug usage/under the influence, safety concerns, policy violations, accidents/injuries. Urgent matters are not limited to these examples.
• This position does not have the authority to discipline, hire, or terminate employees.
• Keep all information, including but not limited to medical, performance, and personal information about employees confidential, unless speaking to the Store Manager, Operations Supervisor, or HR.

• Able to give/receive complex verbal instructions/descriptions to/from supervisors/co‑workers/employees concerning store/department policy/procedures and use of equipment.
• A stable work and educational history.
• Basic mathematical ability (add, subtract, multiply, divide). Able to count and verify customer change, checks, WIC, size/count, and coupons.
• Able to bag customer purchases so that products will stack without damage (spatial relationship).
• The ability to read and write English; able to perceive instructions, merchandise labels, warehouse order codes, numbers, reports, printed paper, and forms.
• Make judgments concerning employee scheduling, order of product/supplies, hiring/supervision of employees, merchandising plans, operational policies and procedures and the sales/promotion of merchandise.
• Good interpersonal communications.

• High school diploma or equivalent.
• Prior supervisory experience.

• Basic mathematical ability (count, add, subtract, multiply, divide).

• Ability to solve practical problems and deal with a variety of variables in circumstances where only limited standardization may exist.
• Ability to interpret a variety of instructions furnished in diagram, oral, schedule, or written forms.
• Ability to demonstrate timely execution and compliance of floor set guides and promotions

• Perceive color difference on product and product labels.
• Perceive cleaning/maintenance equipment and bag stands.
• Perceive merchandise, customers,…