Member Team Lead

Sam's Club # S Caraway Rd
Jonesboro, AR

R-2565576

$21.00 - $29.00/hr*

Full time

Shifts may vary

Assists management with the supervision of associates in the assigned area of responsibility by assigning duties, communicating goals and feedback, training associates on processes and procedures, providing direction and guidance on member service approaches and techniques to ensure member complaints and issues are resolved according to company guidelines, and ensuring compliance with company policies and procedures. Supports Open Door Policy and participates in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.

• Communicate and support membership by providing information on membership types, programs and benefits to current and prospective members; process memberships, upgrades, and credit accounts; encourage renewals and participate in sales and marketing events.
• Complete and maintain marketing recaps and other required documentation; strive to meet membership goals and promote the value of Sam’s Club products and services.
• Provide member service by acknowledging the member, identifying needs, assisting with purchasing decisions, locating merchandise, guiding self-service technology, assisting with transactions at registers or self-checkout, and ensuring club pick-up orders are filled.
• Oversee the assigned area by handling claims and returns, organizing merchandise, identifying shrink and damages, maintaining availability of carts and equipment, assisting members with transporting items, and maintaining parking lot cleanliness.
• Complete accounting records and documentation by following office procedures, processing deposits, overseeing cash fund transfers, investigating cash discrepancies, and maintaining confidentiality and accuracy of financial and personal information.
• Develop and implement processes to meet business needs by collaborating with managers, coworkers, customers, and partners, analyzing information, monitoring progress, and addressing improvement opportunities.
• Promote and support compliance with company policies, procedures, and ethics; explain and apply Guiding Principles; assist management with correcting issues and problems.
• Lead and participate in teams by coordinating work, determining customer needs and priorities, and supporting others to meet timelines and quality standards.

• 6 months retail experience including operating front-end equipment (e.g., cash register) and 6 months customer service experience.
• Must be 18 years of age or older.

• Leading a front-end team; supervising experience including hiring, evaluating, mentoring, developing, and managing the workload of others.

2405 S CARAWAY RD, JONESBORO, AR , United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and have a no tolerance policy regarding the use of illegal drugs and alcohol on the job.

At Sam’s Club, we offer competitive pay, performance-based bonuses, and benefits including:

• Health benefits:
  
  medical, vision, dental
• Financial benefits:
  
  401(k), stock purchase, life insurance
• Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, voting; PTO/PPTO for vacation, sick leave, holidays
• Other benefits: short-term and long-term disability, discounts, Military Leave Pay, adoption and surrogacy expense reimbursement

Live Better U is a company-paid education benefit for associates; programs range from high school completion to bachelor’s degrees, with tuition, books, and fees paid by Walmart.

Eligibility requirements apply to some benefits and may depend on job classification and length of employment. For information about benefits and eligibility, see One.

Walmart.