Mobile Associate, Store-in-Store, Retail Sales

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures employees receive a competitive base salary and compensation, including an annual stock grant, employee stock purchase plan, 401(k), and access to free, year‑round money coaches.

Mobile Associates, Store‑in‑Store are integral to the Retail Team, bringing the T‑Mobile brand to life within National Sales partner locations. They create energy and excitement around our products, engage customers in a high‑traffic environment, and build and deepen relationships through meaningful interactions.

• Proactively engage with a broad range of customers in a highly‑traffic retail environment, using digital tools to educate and demonstrate T‑Mobile solutions.
• Leverage digital self‑serve tools during customer interactions, identify customer needs, and apply solution‑based selling techniques to showcase the value of T‑Mobile products.
• Complete training on the T‑Mobile in‑store experience, new skills, products and processes, and maintain knowledge of systems and reference resources.
• Build rapport, trust, and loyalty with every interaction; proactively reach out to potential customers to drive sales activity and capture referrals.
• Support the customer experience from account set‑up to device support and account servicing, collaborating with nearby leadership and teams.

• High School Diploma or GED (Required)
• 6 months of customer service and/or sales experience, retail environment preferred (Preferred)

• Coaching (Required)
• Communication (Required)
• Consultative Selling (Required)
• Customer Communications (Required)
• Customer Education (Required)
• Customer Engagement (Required)
• Customer Needs Identification (Required)
• Customer Referrals (Required)
• Customer Satisfaction Management (Required)
• Customer Service (Required)
• Leadership (Required)
• Product Knowledge (Required)
• Relationship Building (Required)
• Sales (Required)
• Sales Prospecting (Required)
• Sales Techniques (Required)

• At least 18 years of age
• Legally authorized to work in the United States

No travel required.

No.

Hourly Base Pay: $15.50 plus $5.00 per hour training pay. Within the first 90 days, Mobile Associates receive training pay and become eligible for promotion to Mobile Expert, with an annual incentive target of $18,000. All employees are guaranteed to earn $20 per hour inclusive of base pay and incentives.

• Medical, dental, and vision insurance
• Flexible spending account
• 401(k) plan
• Employee stock grants and purchase plan
• Paid time off, paid holidays, and paid parental and family leave
• Back‑up care, family support, childcare subsidy, tuition assistance, and college coaching
• Short‑ and long‑term disability, voluntary accident and life insurance, and voluntary long‑term care insurance
• Mobile service and home internet discounts, pet insurance, and commuter/transit programs

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship are made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.

Discrimination, retaliation, or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please contact Applic or call 1‑844‑873‑9500. This channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests.