Social Services Supervisor​/Expert

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county: saline

posting end date: september 1, 2026

role overview: the social services supervisor/expert (sss/e) oversees 3–4 social services advisors managing approximately 50–60 residential cases and 20–30 aftercare cases. This position reviews order commitments, conducts demographic background interviews with parents or guardians to identify youth needs, makes monthly visits to all youth in their caseloads (approx. 40–50 cases), travels to 6–8 sites across the state and courts, conducts face‑to‑face visits, attends treatment team meetings, provides information through monthly case coordinator questionnaire forms, maintains contact with treatment team members, monitors treatment plan compliance, completes monthly social service advisor treatment team progress reports, reviews contracted program progress reports, coordinates meetings with providers, maintains compliance with dys/dcfs agreements, attends dcfs staffing meetings, assists with placement issues, completes required applications, submits treatment and procedure packets (asap, ejj, icj, dcfs, rra), files updated savry every six months, submits discharge summaries, initiates commitment order extensions, contacts courts for hearings, and serves as liaison with court officials, contracted programs, guardians and stakeholders.

The sss/e reports grievances and issues to quality assurance and must be thorough, knowledgeable, prepared and organized.

primary functions: this position functions as a juvenile case management supervisor. Knowledge of the juvenile justice system and prea standards preferred.

class code: ssp
17p

pay grade: sgs
08

salary range: $63,086 - $93,367

the social services supervisor/expert is responsible for overseeing social service programs, ensuring compliance with state and federal policies, and providing guidance to staff. This role involves strategic planning, program evaluation, and supervision of case management to improve service delivery and client outcomes. The supervisor/expert serves as a subject‑matter authority in social work practices, policy development, and stakeholder engagement.

supervise, mentor, and evaluate social services staff; develop and implement policy and program initiatives to improve service delivery; conduct program audits and quality assurance to ensure compliance; provide expertise in crisis intervention, case management, and legal compliance; coordinate with government agencies, community organizations, and advocacy groups; lead statewide social services initiatives and high‑priority programs; oversee compliance with federal, state, and agency regulations;

provide technical expertise in crisis management, program development, and inter‑agency collaboration.

case management and service coordination; knowledge of crisis intervention and de‑escalation techniques; knowledge of arkansas social service laws, policies, and regulations; proficiency in data management, reporting, and documentation; familiarity with trauma‑informed care and cultural competency; understanding of behavioral health and protective services; leadership and mentorship skills for supervisory roles.

minimum of four years of work experience in human services programs or public service work, including one year in a supervisory or leadership capacity.

required to have a background check and child/adult maltreatment registry check.

satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression within the job series. Promotion to the next classification level is at the discretion of the department and the office of personnel management, taking into consideration the employee’s demonstrated skills, competencies, performance, workload responsibilities, and organizational needs.

n/a. Other job related education and/or experience may be substituted for all or part of these basic requirements, except for certification or licensure requirements, upon approval of the qualifications review committee.

the state of arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.