Call Center Clerk - Tax Commissioner

Title

CALL CENTER CLERK

Answer multiple telephone lines, communicate effectively with persons requesting information pertaining to property taxes, tax sales, motor vehicle related matters, and exemptions questions; clearly relay information to the public; properly route calls to the appropriate division if necessary; process payments for both property taxes and motor vehicle tags and titles as needed; and perform administrative supportive tasks as required.

Perform multiple tasks simultaneously; provide customer service for all incoming calls; answer multiple telephone lines; provide clear and accurate information to callers; provide the general public with directions and referrals, and answer citizens' questions, complaints and/or concerns; take appropriate action when presented with a routine call; process a variety of documentation associated with taxes or other department activities within designated time frames and per established procedures;

distribute documentation or retain records as appropriate; calculate various taxes, interest, penalties and fees; calculate property tax estimates; receive payments via mail or online for property taxes, mobile home taxes, delinquent taxes, motor vehicle taxes, or other taxes, or payments for other fees or services; record transactions and issue receipts; post payments to appropriate accounts; receive balances and post large payments from mortgage companies;

balance cash drawers; forward revenues as appropriate; receive and process homestead exemption applications; process property tax returns.

Performs other related duties as required.

High school diploma or GED. Must be at least 18 years of age, supplemented by college‑level coursework or vocational training in business, bookkeeping or general office procedures and/or one (1) year previous experience and/or training involving tax office operations, cashiering, customer service or general office work preferred. Typing speed: 35 WPM preferred. (If requested by the department, a typing test will be administered.

Application will be reviewed and sent to the department if all other minimum qualifications are met.) Must be able to pass background check.

Physical Ability:
Tasks require the ability to exert light physical effort in sedentary to light work, but may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5‑10 pounds). Tasks may involve extended periods of time at a keyboard or workstation.

Sensory Requirements:
Some tasks require the ability to perceive and discriminate sounds and visual cues or signals. Some tasks require the ability to communicate orally.

Environmental Factors:
Essential functions are regularly performed without exposure to adverse environmental conditions.

Clayton County, Georgia, is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.