Communications Dispatcher Ii - Communications

COMMUNICATIONS DISPATCHER II - 911 COMMUNICATIONS

COMMUNICATION DISPATCHER II PT

Classification

Title:

Communications Dispatcher II Part Time

Performs specialized work functions including answering multiple telephone lines, communicating effectively with persons requesting emergency and non-emergency assistance, clearly relaying information for dispatch or transferring calls appropriately, and performing administrative support tasks as required.

• Performs multiple tasks simultaneously; takes appropriate action when presented with a routine call or a stressful life/death situation; remains calm under all circumstances.
• Answers multiple telephone lines; assesses incoming 911 and non-emergency calls; enters emergency call data into computer for dispatch or transfers/connects calls to appropriate department, extension, service, or agency.
• Maintains conversation with caller to obtain/verify pertinent information and to comfort them until assistance arrives; makes welfare checks on abandoned 911 calls.
• Communicates effectively and coherently over law enforcement, fire, rescue, and EMS radio channels; notifies others, such as ambulances, wreckers, and utilities when services are requested/required.
• Contacts various other departments to resolve problems such as street lights being out, downed street signs, roadway debris, and power outages.
• Monitors multiple radio frequencies often while answering/handling phone calls or other radio frequencies and responding to in-person requests for services or records; monitors alarm systems at specific locations.
• Maintains officers’, fire, EMS, and other responding units’ activities status at all times to ensure safety of personnel involved including those working accidents, fires, hazardous incidents, and breaks.
• Provides the general public with directions and referrals, answers to citizen complaints and concerns, and any other information requested regarding the community or situation.
• Processes a variety of data from GCIC/NCIC, CAD (Computer Aided Dispatch) and/or in-house computer; modifies, locates, maintains, saves, and/or clears files and records within database; records information manually on entry cards when computer is out of service.
• Performs computer background checks on criminals; handles inquiries on driver's licenses, vehicle tags, stolen articles and property, guns, wanted and missing persons, and warrants and summons; provides various information from computer database as requested by police officers.
• Operates telecommunications device for the deaf; performs pager, phone, and/or radio tests as required.
• Communicates with supervisor, employees, other departments, the public, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems.
• Notifies appropriate personnel and/or supervisor of critical situations, weather related information, and problems with communications or computer equipment.
• Maintains assorted logs detailing daily activity including wrecker service, warrants, CAD system dispatching, messages, and GCIC/NCIC entries/retrievals of information.
• Performs administrative support duties such as replenishing various forms, changing computer paper, shredding confidential material, disseminating information to various departments, and pulling entry cards for validation.
• Attends training courses as offered by the department or as required by law to maintain applicable certifications, remain informed of departmental operations, and to promote improved job performance.
• Completes, prepares, processes, and/or files a variety of forms, legal documents, requests, reports, correspondence, and other documentation associated with the daily routine of this position; maintains files and administrative records.
• Cooperates with federal, state, and local law enforcement agencies and its officers or representatives when their activities or investigations are related to on-going investigations within county jurisdiction.

• Performs clerical support tasks which may include sending facsimiles, making photocopies, locating telephone numbers and addresses,…