Technical Support Technician III

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POSITION SUMMARY

Position is responsible for implementing and maintaining district hardware, software, networking equipment, and other related devices. Has thorough knowledge of operating systems, network infrastructure, mass deployment strategies, security strategies, and productivity software. Assists Technician I and II in proper and efficient resolution of complex problems. Ensures resolution of end user problems.

KEY RESPONSIBILITIES

Implements and maintains district hardware, software, networking equipment, and other related devices to ensure that district technology goals are achieved. Provides computing installation, configuration, and break fix services to faculty, staff, students, and administrative users.

Manages and maintains documentation for all locations including inventory of hardware, software, and other systems. Demonstrates a thorough knowledge of desktop, network topologies and deployment strategies. Use of software deployment tools to manage software installations throughout the district.

Works with Engineers and other technical staff to identify and resolve complex problems. Relay important issues and resolutions to Technician I and II to ensure a district wide process to resolve end user problems quickly and efficiently.

Maintains a high level of customer satisfaction for all end users. Use communication appropriate to audience delivered in a friendly and courteous manner with a consistent positive attitude.

KEY JOB REQUIREMENTS

Must possess an Associate's degree in computer science or a related field or high school diploma and formal industry certification in a technical field.

Minimum 3 years experience in IT, within an educational environment is preferred. Must possess extensive troubleshooting skills and a working technical knowledge of network/hardware/software systems within Microsoft Windows 7 and Apple environments. Must possess customer relations, time management, and communication skills.

Industry certification by Microsoft isco preferred (required if candidate only has high school diploma). Must have and maintain a valid Georgia Driver?s License.

Technical/Analytical - Technician provides instruction/guidance. Independent technical expertise needed to assist technical.

Requires regular, frequent communication with internal technical personnel and department leadership.

Requires regular, frequent communication with school personnel, staff, district leadership, and vendors.

Organization skills; good decision-making skills; demonstrates working knowledge and expertise.

To maintain a safe, highly available, and efficient computing environment.

Normal office setting. Will require travel for school site visits.

Light duty - On most occasions sitting at a desk or table; intermittently sitting, standing, or stooping. Moderate lifting or carrying; fifty (50) lbs. or less.

NOTE:
This is a grade 24, 225 day position that pays for experience up to a Step 4.