It Technical Training Coordinator - Information Technology

IT TECHNICAL TRAINING COORDINATOR - INFORMATION TECHNOLOGY

IT TECHNICAL TRAINING COORD

The purpose of this classification is to develop, and sustain a culture of technology learning within the Clayton County government. The IT Technical Training Coordinator will work with departments to develop comprehensive employee technical training programs that will foster the skills and abilities necessary to support the business needs throughout the Clayton County government.

The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

Receives direction from the IT Services Division Manager, however, exercises considerable independent action, initiative, and judgment in the day-to-day operations; supervises, leads and coordinates the daily activities of assigned staff and contractors.

Responsible for managing, designing, developing, coordinating and conducting all technical training programs for all county departments.

Exercises considerable judgement and flexibility to adapt/respond in a dynamic, fast-paced, customer-focused IT environment characterized by rapid change, minimal lead times, and multiple competing priorities.

Conduct county-wide training needs assessment and identify skills or knowledge gaps that need to be addressed

Participate in IT Projects to design and develop learning materials

Produce effective training presentations, tutorials, instructor and student guides, lesson plans/exercises in multiple media and formats suitable to course audience

Create, review, and update training materials and documentation based on user feedback, classroom surveys, IT version updates, and IT support tickets

Maintain, coordinate, and communicate training schedules with end users and stakeholders

Solicit classroom enrollment and maintain class information/user registration within the Learning Management System

Collect and maintain training data to support department key performance indicators

Responsible for the coordination and oversite of vendors that provide technical training at multiple training venues.

Facilitate training for end users through a variety of mediums, which may include classroom settings, one-on-one, and online methods

Remain knowledgeable about IT applications and business strategies as related to training materials and courses

Assist technical managers, IT Business Systems Administrators and specialists to explain complex technical concepts and business/data workflows to non-technical audiences

Provide user training support with IT product launches and go-lives

Ability to maintain professionalism and order within the classroom to complete course objectives

Training content will include:

• Developed in-house software and systems - Training will be provided upon hire
• COTS applications implemented (Tyler, Superion, etc.)
• Microsoft Office

Use A/V equipment as necessary. Stay up to date on software and A/V systems for training purposes.

Bachelor’s Degree or equivalent of four (4) years college courses in Business Information Systems or related field, in lieu of a Bachelor’s Degree, six (6) years previous experience and/or training involving high-level technical instruction; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Must possess and maintain a valid Georgia driver’s license.

Must provide and maintain a personal vehicle to use to conduct official county business which may include after-hours return trips.

Data Utilization:
Requires the ability to review, classify, categorize, prioritize, and/or analyze data. Exercising discretion in determining data classification, and in referencing such analysis to established standards for the purpose of recognizing actual or probable interactive effects and relationships.

Human Interaction:
Requires the ability to apply principles of persuasion and/or…