Customer Service Support Specialist

Are you passionate about helping people and making a difference in communities across Missouri? Do you dream of working for a company with a welcoming culture that encourages personal and professional growth? If so, we have the perfect opportunity for you!

At FCS Financial, we are dedicated to positively impacting our customers and communities. As a member of the Farm Credit System, we offer a supportive work environment where your contributions truly matter.

Are you a highly organized professional with a talent for managing details and supporting rural communities? Join our team as a Customer Service Support Specialist and play a key part in delivering exceptional service and supporting agricultural lending operations.

In this key front‑line role, you’ll be the first point of contact for customers, responding to phone inquiries, coordinating meetings, and managing a variety of office tasks. You’ll also play a critical role in supporting our Loan Officers by assembling loan packages that meet procedural and regulatory requirements. Responsibilities include gathering personal data, preparing loan closing documents, and ensuring accuracy and completeness through careful organization and review.

• Education: High School Diploma
• Experience: Proven experience in administrative support role preferably in finance or risk related areas. Proficiency in Microsoft Office Suite.
• Skills: Strong communication skills for effective interactions with internal and external customers, strong attention to detail, and ability to manage sensitive information and prioritize work.

• Supportive Culture: We foster a family‑friendly, supportive environment where your professional growth is a priority.
• Competitive Salary: Starting at $40,000 with consideration for experience.
• Professional Growth: Opportunities for continuous learning and career advancement.

This position is located in Joplin, Missouri.

Flexible work hours will be considered after the initial training period is complete and based off of the candidate’s qualifications and needs.

This position is classified as Non‑Exempt under the Fair Labor Standards Act.

This position is open until filled.

Department: Customer Services

Reports to: Customer Services Team Leader, Ag & Rural Lending

25%

Customer Service

• Answers the phones and assists walk in customers by assessing and interpreting customer needs.
• Responds to customer request and/or identifies staff member who should respond to customer request.
• Accepts, identifies and processes loan payments and provides receipts to customers.
• Provides various other services which may include loan and funds held advances, payoff documentation, ordering drafts and notary services.

30%

Loan Coordination

• Follows up on missing or incomplete documentation (i.e. earnings information / financial information & etc.).
• Determines need for collateral releases in compliance with paid in full loan procedures.
• Completes loan verifications for third parties.
• Completes Loan to Note Verification.

25%

Account Maintenance

• Applies standard processes, policies and procedures to determine actions on various account maintenance activities, which may include:
• Posting receipts and disbursements daily.
• Monitoring daily, monthly and year end reports to identify and resolve discrepancies.
• Processing incoming and outgoing electronic transfers.
• Making initial customer contact on early delinquent payments.
• Monitoring monthly UCC Continuations.

20%

Office Duties

• Contacts service providers for office equipment maintenance and document shredding.
• Orders office supplies.
• Schedules and sets up for meetings and events for internal and external groups.
• Authorizes invoices for office expenses.
• Handles internal and external mail.

Other duties as assigned to meet the needs of the organization.

* Essential Functions for this position consist of all items listed under any category that make up 5% or more of the job duties. This job description is subject to change without notice.

• Or an equivalent combination of education and experience sufficient to perform the essential functions of the job.

• Working knowledge of the operation of a multi‑line phone system.
• Oral and written communication skills, sufficient to exchange information effectively with peers, supervisor and customers.
• Skill in listening and conveying awareness of a customer's problem or issue to find resolution.
• Skill in performing a variety of duties, often changing from one task to another of a different nature.
• Skill in organizing material and information in a systematic way to optimize efficiency.
• Skill in recognizing and maintaining confidential information.
• Skill in utilizing Word, Excel and Outlook to increase efficiency and/or effectiveness.