Administrative Assistant – Student Success

General Statement of Job

Assists the Associate Vice President of Student Success and Student Success Center administrative staff with administrative and clerical support specific assignments and special projects Also coordinates the events hosted by the personnel of the Student Success Center

Essential Duties Maintains the highest level of confidentiality as this area deals with sensitive information in a variety of areas

Provides exemplary customer service to all internal and external constituents

Assists parents and students to resolve issues of concern

Prioritizes calls and visitors while promptly assisting with problems and requests

Takes incoming calls and correspondence and responds independently when possible

Prepares drafts and proofreads correspondence to include email reports and other documents as required by utilizing word processing database management and spreadsheets

Schedules meetings appointments and special events ensuring efficient utilization of leaderships time Manages departmental calendar and independently schedules appointments

Serves as receptionist for department by telephone and in person

Composes and prepares letters meeting minutes and various reports

Prepares confidential correspondence reports and other complex documents

Creates and maintains database and spreadsheet files

Arranges complex and detailed travel plans and itineraries and compiles documents for travel related meetings

Orders and maintains office supplies and office equipment as necessary

Tracks and coordinates departmental and divisional budget information and compiles appropriate reports

Coordinates invoices and procurement card documentation for the department

Supervises schedules and signs time sheets for the student employees of the Student Success Center Provides organizational promotional administrative and creative support for events Manages the planning of events including room reservations and catering contracts

Plans develops and implements marketing campaigns and promotional pieces by collaborating with University Relations and Marketing graphic designers while also using programs like Visme Buffer Social Media Management and Microsoft Publisher for students faculty and employers to increase awareness of Student SSC resources events and services

Creates master planning calendars and checklists for events

Provides direct event support when needed

Monitors applicable email addresses to provide regular correspondence with constituents

Assists in the assessment efforts of the SSCAssists in the management of the social media presence of the Student Success Center across multiple social media networks to connect with students alumni and employers using a social media management software such as Buffer or Hootsuite Assists with website management of Student Success units

Assists the other Student Success departments as needed

Contributes to the overall success of the Institutions mission by performing all other duties and responsibilities as assigned

High School diploma or GED required One year certificate in secretarial office management from accredited college or technical school; or one to two years related experience andor training; or equivalent combination of education and experience Bachelors degree preferred

To perform this job successfully an individual must be able to perform each essential duty satisfactorily The requirements listed below are representative of the knowledge skill andor ability required Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Ability to read analyze and interpret common business and technical journals financial reports and legal documents Ability to read and comprehend simple instructions short correspondence and memos

Ability to write simple correspondence Ability to effectively present information in one on one and small group situations to students faculty staff and members of the public

Ability to respond to common inquiries or complaints Ability to effectively communicate both verbally and by written means at a very high level to convey a confident and positive attitude

Ability to deal with a variety of information presented in oral or written formats

Ability to deal with non verbal behavior in assisting with problem resolution

Ability to make ethical decisions in doing what is best for both students and the University Ability to calculate figures and amounts such as discounts interest proportions and percentages Ability to add subtract multiply and divide in all units of measure using whole numbers common fractions and decimals Ability to compute rate ratio and percent and to draw and interpret bar graphs

Ability to define problems collect data establish facts and draw valid conclusions Ability to presents facts to facultystaff for departmental response Ability to interpret an extensive variety of technical instructions in mathematical or…