Project Manager – Technical Training, Facilities and Operations

Responsibilities

• Lead the business relationship with the external supplier responsible for technical training facilities and operations.
• Manage supplier performance against statement of work commitments, service levels, key performance indicators, and business expectations related to facility readiness, class delivery, utilization, and learner satisfaction.
• Oversee the operational readiness of classroom, lab, and shop environments.
• Drive scheduling, capacity planning, and resource coordination across classrooms, bays, tools, equipment, and vehicles.
• Partner with internal stakeholders to align facility and operations plans with curriculum needs, launch timing, and business priorities.
• Lead regular business reviews with supplier leadership, track risks and corrective actions, and elevate issues as needed.
• Use data to monitor throughput, utilization, on‑time start performance, cancellation trends, and learner satisfaction.
• Support pilots and rollout of new tools, processes, and technologies that improve training delivery.
• Standardize operating procedures and playbooks to create a more consistent training center experience across locations.

• Bachelor’s degree in Business, Operations, Engineering, or a related field, or equivalent experience.
• 3‑5 years or more years of experience in project management, program management, operations management, supplier management, or training operations.
• Experience managing third‑party suppliers or outsourced operations with performance metrics and service expectations.
• Proven success leading cross‑functional initiatives from planning through execution with measurable business impact.
• Strong analytical skills and experience using reporting, dashboards, or operational metrics to drive decisions and continuous improvement.
• Strong organizational skills with the ability to manage multiple priorities in a fast‑paced environment.
• Ability to identify bottlenecks, solve problems quickly, and improve operational flow across complex environments.